Claims Handler - Third Party
- Hybrid
- All customer & support jobs
- FullTime
- Customer Operations
About the role
About Zego 🚀
At Zego, we're on a mission to do the good thing, not the insurance thing.
Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.
We're not just updating insurance. We're leading the AI evolution in the industry. For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.
We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.
If you're ready to build the future of insurance, we're hiring.
We're leading the AI evolution in insurance 🤖
We move fast, without the layers that usually slow things down. AI takes the routine work off every team, from Finance to Product to Marketing, so people ship real code and launch custom dashboards in minutes. Engineering commits are entirely AI-assisted, which shifts the focus from team size to the quality of your thinking, and our data warehouse connects directly to an AI assistant for instant answers. Backed by a modern tech stack (Claude Code, Snowflake, Figma and Zapier) and a commitment to adopting new tools in days rather than quarters, you get complete ownership to do the most impactful work of your career.
Do not take our word for it. Read what Zegons say about us on Glassdoor.
What you will be doing
Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.
Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays
Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.
Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.
Work on Personal Injury claims inside and outside of MOJ/OIC portals.
Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.
Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.
What you will need to be successful
Strong Claims handling experience in a insurance company - desirably with an Insurtech or Motor Insurance provider.
Good working knowledge of the MOJ and OIC portals
Strong telephone negotiation skills.
Ability to plan, organise and prioritise own workload.
Sound knowledge of liability scenarios as well as a good sense of commercial awareness.
The Zego ways of working 🏡
Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our central London office weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.
We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.
Here is what the last one looked like.
Benefits 🎁
💰 Market-competitive salary, benchmarked against your function and reviewed every year
🏆 Annual performance bonus, linked to company performance and your contribution
📈 Share options, a real stake in the company and a share in the future you build
🩺 Private medical insurance, for you and your family
🏖️ Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new
💻 Cutting-edge systems and tools, so you always have what you need to drive your impact
Ready to do the most impactful work of your career? We want to hear from you.
Zego, leading the AI evolution in insurance.
Equal opportunities 🌈
We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Description as published by Zego.
