Customer Service Consultant
- Onsite
About the role
Do you love helping people and finding solutions? If so, this is the role for you.
About the Company
Our client is a fast growing platform in the care and support sector, connecting workers with people who need assistance. They're investing heavily in technology and automation to reduce admin and help their team focus on service delivery.
About the Role
As an Outbound Customer Service Consultant, your main focus will sourcing and recruiting support workers to meet specific client needs. You'll reach out to potential candidates, generate interest in available opportunities and bring the right people onto the platform to get roles filled. You'll also support existing clients with platform questions and everyday needs. This is a fast paced, phone led role with a high daily call volume, and a strong focus on recruitment, relationship building and hitting fulfilment targets.
You'll Thrive in This Role If...
You're confident in a fast paced, phone based environment, enjoy connecting with people and know how to get things done. Background in call centres, telecommunications, recruitment or high volume customer service will set you up well.
What You'll Do:
- Actively source and recruit support workers based on specific client needs
- Make a high volume of outbound calls each day to engage prospective candidates and bring them onto the platform
- Use a range of sourcing channels to build a pipeline of suitable candidates
- Partner with the team to understand each role and identify the right people to fill it
- Follow up with candidates throughout recruitment and onboarding to keep things moving
- Support clients with platform navigation and everyday assistance across phone, email and chat
- Work alongside internal compliance and accounts functions to get new workers ready to deliver services
- Keep client, worker and job details accurate and current across internal systems
You're Our Kind of Person If You...
- Have experience in a call centre, recruitment or high volume customer service setting
- Are a confident communicator who builds rapport and trust quickly
- Love solving problems and take a proactive, get it done approach
- Are organised, detail focused and comfortable juggling competing priorities
- Pick up new technology and systems quickly
- Work well in a team but are just as comfortable owning your own workload independently
- Genuinely care about delivering a great customer experience
What's in it for You?
- Competitive base salary $ 70k+ super, plus performance bonus incentives
- Hybrid working arrangement with flexibility after probation
- Genuine career growth as the business scales
- Health, fitness and wellbeing perks
- Regular team socials to connect and celebrate
- Extra leave perks including a day off for your birthday
- Modern office with easy access to public transport
