Business Operations Manager

About the Role

Taktile empowers financial institutions to transform into truly AI-native organizations. We’re growing rapidly with enterprise customers across banks and insurance companies, and we’re looking for a Business Operations Manager.

Ops is the thread that runs through everything at Taktile. As we enter our next phase of growth, we are professionalizing how the company operates, so we can grow fast without losing focus or quality. That's where you come in.

As our Business Operations Manager, you will sit at the center of the company's growth story. This is a hands-on, high-trust role for someone who wants to learn company-building from the inside, move fast, and see their impact on the business within days. You will become part of the company's highest-leverage projects, surrounded by people who expect excellence and care about building something that lasts.

What you will do

• You come in wherever needed to help us move fast - one week this could mean helping with all hands messaging, FDE hiring and introducing new AI-enabled processes, the other week this could mean working on pricing strategy, creating competition battle cards or establishing new partnerships

• Know the org inside out: understand how we work, prioritize, and measure success - and proactively improve our ops by partnering with teams across the whole company - e.g., Strategy & Operations, GTM, Product, and G&A

• Help shape and evolve our long-term operating model, acting as a force multiplier across the leadership team - owning key operating cadences & cross-functional alignments

Your Profile

• You are hungry to build and get energy from moving fast

• You move fluidly between big-picture strategy and the operational detail that makes it real

• You like to get your hands dirty — you solve problems hands-on, not just in a slide deck

• You're a structured thinker — you take messy, complex problems and turn them into a clear plan others rally behind

• You're AI-native — you reach for AI tools instinctively to move faster and think sharper

• You're a clear, concise communicator with high ownership — people trust you to run with things and deliver

• 1-2 of experience in strategy, consulting, or a fast-scaling startup

What We Offer

• Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here.

• Make an impact and meaningfully shape an early-stage company.

• Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.

• Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.

• Receive a top-of-market equity and cash compensation package.

• Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.

• Use the equipment of your choice including meaningful home office set-up.

Our Stance

• We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.

• We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears.

About Taktile

Taktile enables banks and insurers to transform into AI-native organizations that are increasingly powered by autonomous agents. With our modular Agentic Decision Platform, customers combine AI agents, rules, relevant context, and human oversight to safely automate and optimize their decisions — approving more customers, reimbursing claims instantly, and financing every business worth funding.

Founded in 2020, Taktile powers millions of decisions daily for institutions including Pleo, Monzo, and Faire. With offices in New York, London, Berlin, São Paulo, and Iași, we've raised $184M from Goldman Sachs Growth Equity, Index Ventures, Tiger Global, Balderton Capital, and Y Combinator. Learn more at taktile.com

About Your Employment. Taktile operates through regional entities worldwide. Depending on the location of this role, your employment or engagement will be with Taktile LLC (US), Taktile GmbH (Germany), Taktile Ltd (UK), or Taktile SRL (Romania). The applicable entity will be confirmed during the offer process.

Your Privacy. Taktile (“we” or “us”) is the controller of the personal data you provide during this application process. We collect and process your name, contact details, resume/CV, work history, education, and any other information you submit or that we obtain from publicly available sources or references.

How we use your data: We process your personal data to evaluate your candidacy, communicate with you about the recruitment process, comply with legal obligations (such as right-to-work verification), and, with your consent, to consider you for future opportunities.

Legal basis (EU/UK applicants): We rely on (i) pre-contractual steps at your request (GDPR/UK GDPR Art. 6(1)(b)), (ii) legal obligations (Art. 6(1)(c)), and (iii) our legitimate interest in evaluating candidates (Art. 6(1)(f)).

Retention: If your application is unsuccessful, we retain your data for 12 months after the recruitment process concludes, unless you consent to longer retention. Successful candidates’ data becomes part of their employment records.

Your rights: Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal data, to data portability, and to withdraw consent. California residents have additional rights under the CCPA, including the right to know, delete, and correct personal information.

Automated decision-making: We use automated tools to assist in screening applications. No hiring decision is made solely by automated means without human review.

International transfers: Your data may be transferred to and processed in the United States, Germany, the United Kingdom, or Romania. Where required, transfers are protected by Standard Contractual Clauses or other approved mechanisms.

 

By submitting your application, you acknowledge that you have read and understood Taktile’s Applicant Privacy Policy. To exercise your rights or ask questions, contact privacy@taktile.com