Solution Train Manager

About Zeta   Build the future of banking.  Zeta is a next-generation banking technology company providing cloud-native, fully stackable processing and core banking platforms for issuers. With a focus on scalability, compliance, and innovation, Zeta empowers financial institutions to modernize their technology infrastructure and deliver secure, seamless digital banking experiences.     Our impact runs at real-world scale. Today, over 25 million cards are live on Zeta-powered platforms across 7 countries, supported by a passionate team of 1,700+ Zetanauts across India, the US, EMEA, and Asia. Backed by SoftBank Vision Fund, Mastercard, and other reputed strategic investors, we reached a valuation of $2 billion in 2025.    Our focus is on establishing product lines that focus on key outcomes by addressing real customer pain points, modernizing legacy systems, and strengthening core fundamentals. As a result, our systems and platforms support a wide range of banking and payments capabilities, including:  1. Tachyon, our cloud-native banking stack built for population-scale systems  2. Cipher, our unified authentication platform for secure, high-volume banking environments  3. Digital Credit as a Service, enabling banks to launch credit lines on UPI  4. Elena, our intelligent and conversational AI platform for banking.  5. Pixel, India’s first digital-native credit card, launched in partnership with HDFC Bank, for whom we also revamped their PayZapp mobile app: Winner of the Celent Model Bank Award for Payments Innovation 2024.  6. Sparrow, the leading card experience for non-prime cardholders in the US  …and more across cards, payments, lending, and core banking.    We are an engineering-first organization that values ownership, bias for action, and long-term thinking. Together, we solve some of the hardest problems in banking tech. Our culture is built around trust, collaboration, and creating the conditions for you to drive impact proportionate to your potential. Reinforcing our commitment to creating an inclusive and supportive workplace, we have been consistently recognized as a Great Place to Work.  If you want to build cutting-edge banking tech that enables banks to serve millions reliably, securely, and at a population scale, Zeta is your playground. If you would like to learn more about how we have grown and evolved over the years, watch our journey here. You can also explore our website and follow us on LinkedIn, Instagram,YouTube, and X.    About the Role:   The ideal candidate will be responsible for overseeing and coordinating multiple projects within our unit, ensuring they align with the company's strategic objectives. This role involves planning, executing, and finalizing projects according to strict deadlines and within budget. The Program Manager will work closely with cross-functional teams, stakeholders, senior management and customers to define program scopes, goals, and delivery plans. They will also identify potential risks, develop mitigation strategies, and ensure that all progra objectives along with their interdependencies are met with the highest level of professionalism and efficiency.

Responsibilities:

• Program Planning: Spearhead Monthly & Quarterly program delivery planning, collaborating seamlessly with Cross-Cluster and customer teams.
• Agile Execution: Drive Agile Execution in coordination with Cross-Cluster teams & customers, ensuring alignment with program objectives.
• Cadence Facilitation: Facilitate Daily/Weekly Cadences, including Daily Scrum
• Stand-ups and Scrum of Scrums, ensuring effective communication and collaboration within the unit.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including Product Management, Engineering, Business Development and
• Customer Success, to ensure seamless execution of programs.
• Defect Triage Leadership: Lead Defect Triage meetups both internally and externally with the customer, actively contributing to issue resolution.
• Governance Meetings: Actively drive and contribute to weekly governance meetings, both internal and external, providing insights and updates through frameworks and scalable processes set in place.
• SDLC Process Adherence: Adhere to and reinforce SDLC processes, ensuring consistency and compliance throughout the project lifecycle.
• Retrospectives: Drive sprint and release retrospective meetups, fostering a culture of continuous improvement and learning.
• Risk Management: Proactively identify and amplify risks, enabling decision-makers in effective Risk Mitigation strategies. Additionally, monitor and manage risks through a risk register, ensuring timely and effective resolution of issues.
• Collaborative Leadership: Foster collaboration and coordination with cross-functional teams, ensuring a unified approach to program objectives.
• Client Engagement: Engage externally with clients, ensuring their active involvement in decision-making processes.
• Continuous Improvement: Actively seek opportunities for process improvement, efficiency enhancements, and improvements in effort utilizations of the team members through innovative solutions and scalable processes in place.
• Decision Support: Provide decision support by presenting comprehensive insights and data to key stakeholders.
• Documentation and Reporting: Maintain accurate documentation of release-related activities, schedules and provide regular reports to stakeholders.

Skills:

• Program Milestones: Ability to define strategic program milestones, providing a clear roadmap for execution and achievement.
• Execution Oversight: Ensure effective execution of program milestones, maintaining a focus on program objectives and timelines.
• Multiple Project Management: Experience in managing multiple projects concurrently, demonstrating excellent multitasking and organizational skills.
• Agile Knowledge: Knowledge of Scrum and Agile methodologies will be a significant advantage, contributing to efficient program delivery.
• Customer Liaison: Ability to build strong relationships and successfully engage with customers, ensuring alignment with program goals and expectations.
• Program Management Tools: Proficiency in program management tools, with a preference for experience with Jira and Confluence.
• Agile Collaboration: Demonstrated experience in breaking down problems, organizing work, planning activities, and delivering programs, particularly in liaison with TPMs (Technical Program Managers) in agile delivery models.
• Independent Operation: Demonstrated ability to operate with independence and autonomy, showcasing leadership and decision-making capabilities.
• Communication Skills: Strong communication skills, both verbal and written, to convey complex program details and updates effectively.
• Agility and Adaptability: Ability to adapt to changing circumstances, ensuring flexibility in program management approaches.
• Analytical Thinking: Possess a strong analytical mindset, with a demonstrated ability to break down complex problems into manageable components.
• Process Enhancement: Drive continuous improvement in program management processes, identifying areas for optimization and efficiency.
• Results Orientation: Maintain a results-driven approach, ensuring the successful delivery of programs aligned with organizational objectives.

Experience & Qualifications:

• Experience Landscape: 10-15 years of experience in Program Management.
• Education/ Pedigree: B.Tech

Equal Opportunity   Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success