Team Lead, Automated Renewals (Remote First)

About Us:   Zensurance is redefining commercial insurance for Canadian businesses.    As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.   Zensurance has been recognized for its rapid growth and industry impact:   ✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025) ✅ Deloitte’s Technology Fast 500 (2024, 2025) ✅ Top Insurance Employers (2022)   At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.    If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!
As Zensurance continues to grow, so does our Renewals Team!   Our Automated Renewals team is hiring a Team Lead to deliver unmatched renewal retention and customer service for our existing clients. Our Automated Renewals Team handles a high volume of SME commercial renewals with minimal changes.   Reporting to the Practice Lead, this position is paramount to providing unparalleled service and support to our clients.

Responsibilities - Leadership:

• Develop a deep understanding of company goals and initiatives; cascade these to the team and individual level.
• Manage individual performance, goal-setting, and create impactful performance plans.
• Provide motivation, coaching, training, and developmental opportunities to team members to ensure they perform to required standards and achieve objectives.
• Perform regular 1:1 meetings with direct reports along with productive weekly team meetings to elevate high performance.
• Perform monthly audits to ensure team quality standards are met and exceeded, and provide just-in-time coaching on identified performance gaps.
• Identify training needs, assist with facilitating training sessions, and provide new hire onboarding as well as continuous learning sessions for existing team members.
• Create an inspiring team environment with an open communication culture.
• Establish relationships within the Sales leadership team, communicate updates to the team, and provide feedback to management.
• Set team objectives and oversee the team's day-to-day activities, ensuring all tasks are completed within Service Level Agreements (SLAs) and goals are met.
• Manage team’s staffing plans and ensure adequate resource coverage.
• Manage and oversee all client escalations with integrity and professionalism.

Responsibilities - Specialized Focus:

• Handle renewal insurance leads provided by Zensurance.
• Assess the needs of potential clients to advise on coverage requirements.
• Map out and make improvements to the customer journey to elevate customer satisfaction as measured through our Net Promoter Score.
• Identify and coach staff to create cross-sell opportunities.

Requirements:

• License: Valid provincial broker's license required, RIBO preferred.
• Industry Experience: 5+ years of insurance experience, commercial preferred.
• People Leadership: 1+ years of people leadership or supervisory experience.
• Goal Orientation: Persistence and agility to meet set targets consistently.
• Execution & Detail: Attention to detail and demonstrated flexibility in managing multiple stakeholders and clients at a time.
• Communication: Excellent written and verbal communication skills with the ability to manage complex conversations.
• Designations: CAIB or CIP designation is an asset.

Join Our Sales Team - Empowering Businesses, Building Careers   At Zensurance, we believe sales is about building relationships, providing value, and growing together. Here's what makes our team special:   ✔ We Fuel Your Growth We invest in your learning with a broad training schedule in your first three months. We have an open feedback culture and provide constant goal setting to help you advance your career.   ✔ A Culture of Support & Innovation You'll have the software and technology to manage client interactions, including our in-house Broker Management System (BMS). We give you the tools you need to succeed.   ✔ Delivering Value to Canadian Businesses You'll empower Canadian small businesses with a simple approach to insurance. We work with over 50 providers, using our technology to quickly compare quotes. You'll provide expert advice, ensuring clients get the best coverage and price, with in-house claims support.   ✔ Leaders Who Support Your Success Our sales leaders mentor and guide you, offering regular one-on-one meetings and daily team support.   ✔ Clear Career Growth Our well-defined growth tracks show you what's needed to take your career to the next level, aligning with your skills and ambitions.   Benefits & Perks at Zensurance:   At Zensurance, we know that when our people thrive, so does our business. That’s why we offer a flexible, people-first work environment designed to support your well-being, growth, and success.   If you're looking for a team that values learning, collaboration, and impactful work, we’d love to meet you!   💻 Work Your Way   • Remote-first setup for added flexibility  • Home office allowance to create a comfortable workspace • Top-tier tech: "Office in a box" with all necessary tech equipment • Half days before public holidays: Enjoy half days before long weekends   ❤️ Your Health, Your Way   • Flexible health and dental plans for families, including mental health support • Health & personal spending accounts to invest in wellness your way • Parental leave top-up, because family comes first   🚀 Investing in Your Growth   • Education assistance reimbursement for courses, conferences, books, and memberships • Opportunities to learn from industry experts and grow your career   🤝 Staying Connected   • Weekly Friday huddles to share updates and connect across teams • Virtual & in-person team-building events to strengthen our culture   We’re building something special. Come be a part of it!   Who We Are:   Business is hard work, but insurance doesn’t have to be!   We empower business owners with simple, tech-driven insurance solutions through our online platform.    Our success is fueled by our team-oriented culture and four core values:   DELIVER – We set ambitious goals and achieve them. INCLUDE– We foster an open and safe space for all. INTEGRITY– We do what’s right. INVENT– We create straightforward, innovative solutions.   AI Tools and Your Interview:   We know AI is a valuable tool, and you're welcome to use it to prepare for your interview. However, please don't use AI assistants during the live interview itself. We want to have an authentic conversation with you, and using AI during the interview could affect our evaluation of your suitability for the role.   Just so you know, we use an AI scribe to help us take notes and review interviews, ensuring a fair and clear process.   Diversity & Inclusion:   Zensurance celebrates diversity and is committed to creating an inclusive environment. We welcome applications from all backgrounds and provide accommodations throughout the hiring process. If you need support, let us know, we’re here to help.   Thank You!   We review every application with care to find the best fit for our team.   While we may take a little time to get back to you due to the high volume of applications we receive, know that a real human (not a bot!) is reviewing yours. We appreciate your patience and can't wait to learn more about you!