Data Center Operations Technician, MMR/MDF & Fiber Infrastructure - Memphis

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.

ABOUT THE ROLE:

We are seeking an experienced Data Center Operations Technician to own day-to-day operations of the Meet-Me Rooms (MMR) and Main Distribution Frames (MDF) in a high-density, hyperscale AI training environment. This role is responsible for fiber operations, rack-and-stack activities, power distribution support, HVAC coordination, fiber troubleshooting, and cross-connect installation/maintenance. The successful candidate will ensure maximum availability of Layer 1 connectivity and critical infrastructure while following strict change-management and documentation standards. This position directly supports the reliability of critical connectivity and infrastructure that underpins AI training clusters. Candidates with a strong track record of keeping Layer 1 systems available and well-documented will be highly competitive.

RESPONSIBILITIES:

• Own operational readiness of MMR and MDF spaces, including cleanliness, access control, labeling, and space utilization.
• Perform fiber operations: install, dress, test, and document fiber infrastructure; execute cross-connect installations and de-installations; maintain accurate fiber maps and circuit records.
• Conduct fiber troubleshooting using OTDR, optical power meters, and fiber shot measurements; coordinate with SSP/NOC and engineering to isolate and resolve production-impacting fiber issues rapidly.
• Execute rack-and-stack of servers, network gear, and supporting hardware; manage cable management, pathway utilization, and physical layer standards.
• Support power distribution within MMR/MDF environments (PDUs, breaker coordination, load monitoring) and escalate power-related issues.
• Monitor and coordinate HVAC needs for MMR/MDF spaces to maintain environmental setpoints critical to equipment reliability.
• Lead or support incident response for Layer 1 and physical infrastructure events; drive root-cause analysis and corrective actions.
• Follow rigorous change-management processes for all installations, moves, adds, and changes.
• Maintain detailed as-built documentation, asset records, operational logs, and fiber route documentation.
• Mentor junior technicians on safe work practices, fiber handling, testing standards, and operational procedures.
• Drive continuous improvement in deployment efficiency, labeling standards, and risk reduction.

BASIC QUALIFICATIONS:

• 5+ years of hands-on experience in data center, carrier, or mission-critical telecommunications environments supporting high-availability infrastructure.
• Strong Layer 1 networking and fiber optic experience, including OTDR and optical power meter testing.
• Proven rack-and-stack, hardware installation, and cable management skills.
• Experience with circuit turn-up, validation, preventive maintenance, and production incident response.
• Familiarity with change management, documentation, and SLA-driven operations.
• Ability to work independently and coordinate effectively with NOC, engineering, vendors, and cross-functional teams.
• Certified Fiber Optic Technician (CFOT) or equivalent strongly preferred.
• Willingness to work in a fast-paced, secure, high-availability hyperscale environment; flexible schedule as needed for critical maintenance windows.

PREFERRED SKILLS AND EXPERIENCE:

• Experience with Ciena, Nokia, Infinera, or similar optical transport platforms.
• Prior work in MMR/MDF or carrier hotel environments.
• Experience supporting hyperscale or AI/ML data center infrastructure.
• Working knowledge of power distribution and basic HVAC coordination in critical spaces.
• Demonstrated ability to mentor junior technicians and improve operational processes.

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