Operations Associate, Courier Onboarding

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Wolt is a Finnish technology company and we’re best known for our food delivery platform. We are growing rapidly and are now looking for an Operations Associate in North Macedonia. 

In the Operations Team, we focus on the courier partners: We ensure the right amount of courier partners to meet the order demand by constantly developing courier partner satisfaction and smooth, scalable processes.

As an Operations Associate in the Courier Onboarding Team, you will be responsible for the onboarding of new Courier Partners in our region and making sure that they have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers. Working in a fast and dynamic environment, it is important to be a team player and also to have the ability to figure out what to do rather than wait to be told. Managing great courier partners requires a can-do attitude, as there are some routine tasks that require our attention.

In this pursuit, we aim to create the world's best courier experience by optimizing processes, bettering content, and assuring that we have as little friction as possible.

What you’ll be doing

• Onboard, retain, and grow the number of happy Courier Partners on Wolt’s platform to ensure a healthy and sustainable delivery operation. 
• Manage our courier gear operations on a day-to-day level. Coordinate warehouse tasks with our logistics partner, handle gear-related questions, special projects, and make sure gear is ready when and where it’s needed. 
• Monitor courier supply trends across cities in North Macedonia, highlight potential issues, and support local actions that help keep delivery operations running smoothly.
• Identify blockers, propose improvements, and help make the onboarding experience as seamless as possible.
• To improve conversion rates, recommend improvements to the onboarding process, especially around communication and engagement. 
• Create and improve processes to drive operational efficiency, to allow the business operations to scale efficiently. 
• Share development ideas within the Operations team to improve ongoing tasks. 
• While your main focus will be on courier onboarding in North Macedonia, you'll also collaborate with teammates within the region to align processes, exchange ideas, and support shared regional goals.

Our humble expectations

• You’re a strong communicator who enjoys working with people, including Courier Partners and teammates. 
• You’re organized and reliable, able to keep things moving while managing gear logistics, supply trends, and partner requests. 
• You’re quick to learn and comfortable switching between daily tasks and larger process improvements. 
• You take initiative and find solutions when things are unclear, instead of waiting to be told what to do. 
• You think in processes and are open to using tools,  including AI and spreadsheets, to simplify work, improve outcomes, or automate repetitive steps. 
• You collaborate well across teams and locations, and you’re open to working closely with colleagues in the region. 
• You’re fluent in Macedonian and English. 

Additional information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply. Please submit your application and resume in English. The interview process begins with a conversation with Talent Acquisition, followed by a meeting with the hiring manager. As a final step, you'll present a take-home assignment.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.