Implementation & Customer Success Manager — AI Agents
- Remote
- All ai & machine learning jobs
- Metro Manila
- Full Time
- PH
About the role
About CentralCentral builds AI agents that do real operational work for businesses. Our product currently includes answering phones, booking appointments, and managing back-office workflows. As we expand into deeper automation, we are looking for an enthusiastic Implementation & Customer Success Manager to lead our customer engagements.In this role, you will take ownership of the customer journey post-signature, ensuring that our AI solutions deliver consistent value. You will be integral in configuring products, troubleshooting issues, and fostering strong customer relationships to promote retention and expansion.
Responsibilities
- Own the customer journey from contract signing through implementation, launch, and ongoing success.
- Take new customers live by configuring workflows, call forwarding, and integrations.
- Build and improve AI agent behaviors, including prompts and escalation logic.
- Implement new workflows as the product evolves.
- Work with systems like athenahealth and Brightree for integrations, handling authentication and debugging.
- Conduct onboarding calls and regular check-ins with customers to ensure satisfaction.
- Investigate and troubleshoot issues, isolating problems and fixing them when possible.
- Triage engineering issues with detailed context for efficient resolution.
- Protect revenue by identifying churn risks and opportunities for account expansion.
- Document recurring issues and create playbooks for future reference.
Requirements
- 3+ years in implementation, customer success, or a technical account management role at a B2B software company.
- Proven experience managing a book of customers or implementations independently.
- Hands-on experience configuring software for customers, such as CRMs or workflow automation tools.
- Strong spoken and written English communication skills.
- Experience with telephony, healthcare software, or APIs and integrations.
- Ability to troubleshoot technical issues effectively.
- Strong organizational skills to manage multiple implementations simultaneously.
- Willingness to work US business hours consistently.
Nice to Have
- Experience in front-office or healthcare operations.
- Familiarity with tools such as Linear/Jira, Stripe, and Slack.
- Experience working at an early-stage or fast-moving startup.
- Knowledge of AI agents or AI-powered workflows.
- Proven ability to identify and close expansion opportunities with existing customers.
Benefits
- Opportunity to work with cutting-edge AI technology in a rapidly evolving field.
- Remote work environment with flexibility in your setup.
- Professional development opportunities and growth within the company.
- Collaborative team culture with a focus on innovation.
- Access to learning resources and support for career advancement.
- Engaging work that impacts real business operations.
About the Role
- The role requires a proactive approach to customer success and a willingness to learn alongside the company’s evolving product offerings.
- You will be the primary point of contact for customers, ensuring they get maximum value from our solutions.
- This position is critical in retaining customers and enhancing their experience through effective implementation and support.
Description as published by Wing Assistant.
