Network Analytics Associate, Backup Care

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We’re building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we’re seeking collaborative, curious, and purpose-driven teammates to help us expand what’s possible.

Our work is grounded in the expertise of seasoned care professionals who deeply understand families’ real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.

Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we’re building a more connected, comprehensive care experience for families and caregivers alike.

We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.   

As our Network Analytics Associate, you will help Wellthy strengthen and scale its backup care provider network. Using data on demand, utilization, coverage, capacity, fill rates, geography, and upcoming client launches, you’ll identify network gaps and translate them into clear priorities for network expansion.

You’ll help manage the day-to-day health and readiness of the network, while supporting provider outreach, partnership development, and caregiver recruiting to close identified gaps. You’ll partner closely with the VP of Operations and COO of Backup Care to ensure network strategy supports Wellthy’s broader marketplace vision.

You will report directly to the VP of Operations, Backup Care. 

To be successful in this role:

• Analyze Wellthy’s backup care provider network to identify geographic, provider-type, capacity, and coverage gaps, using metrics such as provider density, availability, fill rates, time-to-fill, utilization, and capacity.
• Translate network data and fulfillment trends into clear market-level priorities for provider acquisition and network expansion, including what type of supply is needed and where.
• Support network planning for new employer launches by forecasting demand, evaluating existing provider coverage and capacity, and identifying gaps that need to be addressed ahead of launch.
• Build and maintain dashboards, reporting, benchmarks, and recurring analyses that provide visibility into network health, readiness, and emerging trends.
• Track provider acquisition and network expansion against identified needs to understand whether efforts are successfully closing gaps and improving fulfillment.
• Own day-to-day network health and cleanliness, ensuring provider information, coverage, availability, capacity, and other key network data remain accurate and current.
• Partner closely with Provider Partnerships and Operations to surface capacity constraints and recurring fulfillment challenges, prioritize outreach, and determine where network supply is impacting the member experience.
• Partner with Data, Product, and Engineering to improve network tooling and visibility, while developing processes.

Qualifications

To be successful in this role, you’ll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• 2+ years of experience in business operations, strategy, analytics, marketplace operations, network operations, consulting, or a related analytical role
• Strong analytical and problem-solving skills with the ability to turn data into clear insights and recommendations
• Comfortable working with spreadsheets, dashboards, and large or complex datasets
• Strong attention to detail and an interest in maintaining accurate, reliable operational data
• Ability to identify patterns and translate analysis into practical business actions
• Strong organizational skills and ability to manage multiple analyses, markets, and priorities simultaneously
• Comfortable working cross-functionally and communicating findings clearly to both analytical and non-analytical audiences
• Curious and willing to dig into problems to understand what is actually driving an operational outcome
• Experience with marketplace, supply-and-demand, geographic, capacity, or utilization analysis is a plus
• Experience in healthcare, caregiving, marketplaces, gig-economy businesses, two-sided platforms, or other supply-driven businesses is a plus
• Comfortable operating in an environment where the data and processes may still be evolving
• Desire to work in a startup environment: rigorous, energetic, flexible, and willing to jump in wherever needed

Total Rewards Package

The starting salary for this position is $80,000-$95,000.

• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.  
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements: 

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space 

Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process. 

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For information about our Applicant Privacy, please review here: https://app.getguru.com/card/iRgBL8yT/Applicant-Privacy-Policy

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.