Customer Integration Engineer

 The Role 

In this role, you will play a critical part in supporting our customers throughout the entire development lifecycle, from the initial integration phase to the final validation of our technology. You will ensure that customers receive responsive, high-quality technical support and work closely with both our clients and internal engineering teams to ensure seamless integration of our technology into their vehicles.

Located near our customers, you will be in a prime position to perform rapid diagnostics, identify issues in real time, and collaborate directly with customer engineering teams. This proximity allows you to maintain a holistic understanding of the system and effectively distinguish between vehicle-related issues and those specific to the Wayve AI Driver.

Key Responsibilities:

• Provide hands-on technical support to customers throughout the development and validation process

• Serve as the bridge between customer vehicle integration teams and Wayve’s internal engineering teams

• Troubleshoot and resolve technical issues related to our technology independently

• Escalate complex or critical issues to the appropriate internal stakeholders

• Develop deep understanding of customer systems and APIs (e.g. drive-by-wire) to effectively guide internal teams

• Maintain a system-level perspective to identify root causes, whether vehicle-based or software-related

About you 

In order to set you up for success as a Customer Integration Engineer at Wayve, we’re looking for the following skills and experience.  

• Strong problem-solving skills and analytical thinking

• Proven ability to lead investigations into platform or vehicle issues in collaboration with internal and customer teams
  Extensive hands-on experience with development vehicles

• Proficiency with diagnostic and calibration tools (e.g. CANape or similar)

• Familiarity with terminal usage and a willingness to develop basic programming skills

• Solid understanding of vehicle communication protocols (e.g. CAN, Ethernet) and automotive system architectures

• Practical experience working in an automotive environment, ideally with a track record of bringing products to production

• Excellent communication and interpersonal skills for effective collaboration with both customers and internal teams

• Willingness to travel as required
  
  

This is a full-time role based in our office in Leonberg. At Wayve we want the best of all worlds so we operate a hybrid working policy that combines time together in our offices and workshops to fuel innovation, culture, relationships and learning, and time spent working from home.   We operate core working hours so you can determine the schedule that works best for you and your team.  

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