Survey Data Processor (FT)

Tracksuit exists to help marketers prove their brand building is working. We give teams the data they need to make smarter decisions, convince stakeholders, defend budgets, and track their progress. The brand tracking industry is dominated by 100-page reports, static data and big price-tags. We're doing things differently by being built for the modern marketer: always-on, accessible, and approachable.

We're now tracking more than 1,000 brands across 25 countries globally. With offices in Auckland, Sydney, London and New York City, we're scaling fast with a brilliant team of collaborative and ambitious humans. Our culture is defined by "high care, high performance". We strive to be the best and look after each other while we do it.

In this part-time (20hrs per week) fixed term Survey Data Processor role, your number one priority is running the engine room behind the data our customers love - launching and monitoring 40+ surveys a month with an error rate close to zero, so that everything downstream in the Tracksuit dashboard is right, on time, every time.

Why this role exists

Behind every dashboard our customers see, there's a survey operation running continuously across dozens of countries, and this role sits right at the centre of it. You'll take our documented survey processes and run them with precision at volume: setting up and launching monthly brand tracking and incidence test surveys, formatting assets, checking configurations, and keeping fieldwork on schedule and on target.

This is deliberately a hands-on execution role, not survey design or methodology. The processes already exist and are well tested - your job is to run them exactly right, every time, and to flag it clearly and early when something doesn't hold up.

What you'll do:

• Build & launch surveys: format brand logos and assets to spec, process customer-requested changes to brand trackers, check every change against the original request before it goes live, run full pre-launch checks (test links, routing, quotas, translations), and launch to a fixed weekly and monthly schedule with no slippage

• Monitor live data collection: track daily progress against sampling targets, adjust sampling in line with documented rules, and escalate shortfalls, bugs or supplier issues early, with the detail needed to act

• Run incidence tests: launch short feasibility surveys and report results back to Sales and Customer teams in a clear, consistent format

• Troubleshoot independently: work through issues using our documentation and tools, within a well-bounded process

• Work closely with: our Survey Operations team day to day, plus panel suppliers (CINT, Dynata) and our survey platform (Decipher) externally

What you'll bring:

• Exceptional attention to detail - the kind that catches the one wrong item out of forty

• A genuinely process-oriented approach - you'd rather run a documented method precisely than invent your own

• A track record of high-volume, deadline-driven work with a consistently low error rate

• Strong organisation, with the ability to stay on top of a full queue without dropping anything

• Clear, early written communication, with enough precision for someone else to act on

• Comfort working with a distributed team across time zones

• Confidence with Excel or Google Sheets

Nice to have:

• Hands-on experience with a survey programming platform such as Decipher, Forsta, Confirmit or Qualtrics

• A background in market research - agency, panel company, fieldwork house or in-house research team

• A degree or coursework involving hands-on survey work (psychology, marketing, market research, sociology or another social science)

• Familiarity with panel "do it yourself" platforms

• 1+ years in survey operations, fieldwork management, or another role where accuracy and following process were the job itself

What success looks like:

• Surveys go out on time and correct, month after month, with an error rate close to zero

• Nothing sits in your queue unnoticed

• When something doesn't match the process or looks wrong, it gets flagged early and clearly, rather than worked around

• The Survey Operations team trusts the work coming out of your hands enough to stop double-checking it

Why join us at Tracksuit?

As one of Australasia's fastest growing startups, we've hand-picked a world-class team of kind, ambitious, generous, and smart humans. But don't take our word for it!

You'll be joining the:
⦿ Mumbrella Marketing Company of the Year 2022
⦿ HRD Employer of Choice <200 Staff 2024
⦿ NZ Hi Tech Awards, Emerging Company of the Year 2024
⦿ AFR Best Place to Work Media and Marketing (4th place) 2024

At just over 4 years old, we're incredibly grateful and excited to be working with over 1,000+ epic brands across the UK, USA, Canada, NZ and AU, including Disney, Steve Madden, Turo, The RealReal and Athletic Brewing.

Tracksuit's vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. We're doing this by becoming the common language to measure and communicate the value of brand building. We've built beautiful, always-on, radically affordable brand tracking - taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.

We're a tight-knit, supportive, and ambitious team, driven to empower companies to use brand to drive success. Our culture thrives on complete transparency, trust, learning, and constant development and improvement.

 

🐾 FYI - We're pet-friendly in principle and practice, with the occasional four-legged visitor adding to the charm, not the chaos.