People Operations Analyst

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE TEAM: 

We’re a Global People Ops team located in Bulgaria & India, our European team is located in Sofia and working with employees and vendors from several European countries. We like things to be organized and structured, we rely on data, and we take ownership of what we do-while keeping a friendly and supportive way of working.

ABOUT THE ROLE: 

As a People Operations Analyst you’ll be:

• Supporting employee lifecycle processes, including onboarding, employment changes, leave administration, and offboarding activities.
• Assisting with payroll preparation by collecting and validating employee information and payroll inputs.
• Maintaining employee records and ensuring data is accurate and up to date in our systems.
• Supporting benefits administration and helping employees with People-related questions.
• Managing People Service Desk requests and ensuring employees receive timely support.
• Assisting with employment documentation and compliance-related activities.
• Working with People systems and helping maintain accurate employee information.
• Supporting process documentation and keeping knowledge articles up to date.
• Coordinating with employees, managers, vendors, and external partners when needed.
• Contributing to People Operations projects and process improvement initiatives.
• Learning about local employment practices and helping ensure our processes run smoothly and efficiently.

WHAT WE ARE LOOKING FOR: 

• An interest in Human Resources, People Operations, Business Administration, or a related field with a minimum 1 year of experience.
• Strong attention to detail and a willingness to learn.
• Good organizational skills and the ability to manage multiple tasks.
• Comfortable working with data, spreadsheets, and different systems.
• Strong communication skills and a collaborative approach.
• A proactive attitude and willingness to take ownership of tasks.
• Ability to handle confidential information responsibly.
• Curiosity, problem-solving skills, and a desire to continuously improve.
• Fluency in English and the local language of the country supported.
• Plus to have a Previous internship, university project, or work experience in HR, administration, customer support, operations, or a similar environment.
• Experience with HR systems (e.g. Workday, spreadsheets and international Payroll systems)

WHAT YOU’LL GET IN RETURN:

• Salary - 15,600 to 17,550 gross per annum.
• Time Off – Generous annual leave on top of bank holidays.
• Parental Leave – Paid maternity, paternity, and adoption leave to support your family journey.
• Sabbatical – Extended unpaid and paid leave options after completing milestone years with Tide.
• Health Insurance – Private health insurance with Bulgaria Zdrave, including extra dental care.
• Mental Wellbeing – Access to therapy sessions, courses, meditations, and workshops.
• Volunteering & Development Days – Paid days annually for volunteering or personal growth.
• Learning & Development – Annual budget for books, courses, coaching, and more.
• WOO (Work Outside the Office) – Work from abroad for up to 90 days annually.
• Home Office Setup – Contribution towards setting up your home office
• Laptop Ownership – Keep your old laptop and get a new one when it’s time for a replacement.
• Fully Covered Multisport Card – Granting access to hundreds of gyms and pools across Bulgaria
• Monthly Food Vouchers – Monthly food vouchers to enjoy your favorite meals with Edenred +
• Snacks & Meals – Daily snacks, with all-day coffee, tea, and juices.

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

  Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that:

• Tide does not charge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel.
• Communication from Tide will only come from an official @tide.co email address.
• Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co
Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.

Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy.

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