People Operations Manager

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

About the People Operations Manager Role

The People Operations Manager drives employee relations, HR compliance, and the consistent application of People policies and programs at Take Command. This role serves as a trusted advisor to managers and employees, providing guidance on performance, workplace concerns, and employment practices while identifying and proactively addressing HR risk. 

Reporting to the Director of People Operations and providing day-to-day guidance and mentorship to the People Operations Generalist, , this role brings hands-on expertise and independent judgment to day-to-day HR matters while supporting the development of strategic and scalable People practices.

What You’ll Do 

Employee Relations & Manager Advisory: 

• Serve as the primary talent advisor to managers on performance management, employee relations, difficult conversations, corrective action, and terminations. 

• Lead workplace investigations from intake through resolution, including fact-finding, documentation, and recommendations. 

• Coach managers through sensitive employee situations and ensure consistent, thoughtful application of People policies. 

• Identify employee relations trends and recommend proactive solutions to the Director of People Operations. 

• Serve as a trusted and confidential resource for employees and managers. 

HR Compliance & Risk: 

• Own HR compliance across all states where Take Command Health has employees, partnering with legal counsel on complex or high-risk matters. 

• Maintain the employee handbook and policies, compliance calendar, required postings, and other compliance infrastructure. 

• Monitor federal, state, and local employment requirements and translate changes into practical policy and process updates. 

• Conduct periodic HR audits and oversee required recordkeeping and reporting, including EEO-1, OSHA logs where applicable, and I-9/E-Verify administration. 

• Coordinate required compliance training and support managers in understanding their responsibilities. 

Talent Development & HR Programs: 

• Own the HR components of performance management cycles, including manager guidance, documentation, and escalation support. 

• Partner with the Director of People Operations on workforce planning, job architecture, compensation practices, and broader People initiatives. 

• Partner with the People Operations Generalist on onboarding, offboarding, HRIS, benefits, leave administration, and other day-to-day People operations. 

• Track HR metrics and employee relations trends to inform People decisions. 

• Build and improve People processes that increase consistency, employee experience, and scalability. 

Qualifications 

• 5-7 years of progressive People Operations experience with meaningful depth in employee relations and HR compliance, ideally including experience building HR infrastructure within a high-growth or thinly resourced HR function 

• Demonstrated experience leading employee relations matters, including investigations, conflict resolution, performance management, and corrective action. 

• Working knowledge of federal and multi-state employment requirements, including FLSA, FMLA, ADA, Title VII, and state-specific leave, wage, and pay transparency requirements. 

• Experience in coaching managers through complex or sensitive people situations, and operating as a consultative partner to business leaders. 

• Experience owning or significantly contributing to HR compliance infrastructure, including handbooks, policies, recordkeeping, and audits. 

• Strong judgment and discretion when handling sensitive employee matters and confidential information. 

• Excellent communication skills and the ability to translate complex People topics into practical guidance. 

• Ability to operate independently while knowing when to escalate matters to the Director of People Operations or legal counsel. 

Compensation: $100,000-$125,000 + discretionary bonus

Working at Take Command

We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays.
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas. The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
• Competitive parental leave for new parents.
• Up to two paid days of Paw-ternity leave. We recognize that pets are family too - and supporting life outside of work (including four-legged members) matters!
• ClassPass corporate membership with access to over 73,000 fitness and wellness options.
• Flexible on where you work – we believe in the power of connecting with intention! While we hope to see you around the office on a regular basis, you also have the ability to work from home some when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes. We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool. This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story! 

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.