Service Desk Analyst
- Onsite
- SunSource
About the role
Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.
Steady Job History- (minimum 15 months experience with 1 employer)
Technical Skills
- Adding new users/computers
- Passwords
- Deleting users from AD
- New hire account set up and de-provisioning experience.
- Working knowledge with Teams, One Drive and Share point
- Should know how to assign the license and recapture licenses
- Installation/set up
- Trouble shoot any issue.
- Experience with Print Server
- Setting up
- Resetting Password
- Trouble shoot VPN/Wi-Fi issues
- Open/modify/close Service requests.
Active Directory- Admin Experience is required
Office 365 Experience- Admin Experience is required
Setting up new printers/peripherals
Setting up/troubleshoot Hardware
Experience with installing Software
Experience with 2 factor Authentication, preferably Okta
VPN/Wi-Fi
Setting up VPN/ Wi-Fi
Experience with ServiceDesk, preferably Jira
Soft Skills
- Work well under pressure.
- Team player/ Work in a Team environment
Multitasking
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy
Description as published by SunSource.
