Account Growth Manager

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.

We are seeking highly motivated, goal driven self-starters to join our growing team. As an Account Growth Executive, you will play a crucial role in maintaining and growing client relationships, identifying their needs, and ensuring their best experience with our product.  This role is an excellent opportunity for those aspiring to grow into a successful career in Account Management and Sales in the ticket marketplace. 

Location: Hybrid (3 days in office/2 days remote) – New York, NY

What You'll Do: 

• Market share growth and relationship management:   
  • Grow new and existing client accounts in line with quarterly targets set, that will contribute to overall market share growth  
  • Build and develop strong relationships with assigned clients in line with quarterly goals set by Director of Sales  
  • Proactively identify client account’s growth opportunities and use available frameworks to execute it  
  • Investigate and understand client needs and objectives to position our products or services effectively  
  • Generate the ideas and become critical contributor to the overall team’s success 
  • Drive performance that enables the Account Growth Team to achieve its quarterly goals. 
  • Proactively deepen your knowledge and understanding of the industry to independently own and manage your book of business  
• Client Support  
  • Serve as clients' main point of contact, addressing inquiries and resolving issues promptly  
  • Advocate for clients' needs and coordinate with internal teams to ensure client satisfaction  
  • Support other teams in communication with a client 
• Documentation and Reporting:  
  • Maintain accurate client records, communications, and account activity in Salesforce
  • Prepare regular reports and updates on account status and progress  

What You've Done: 

• Experience - 4+ years of proven experience in sales (ideally ad-driven)/ account management, ideally e-commerce or IT/tech industry.
• Education - Bachelor's degree in business administration or marketing preferred.  
• Strong interpersonal and communication skills, both written and verbal. 
• Excellent communication and interpersonal skills.  
• Strong organizational and time management abilities.  
• Ability to adapt and thrive in a fast-paced, dynamic environment.  
• Eager to learn and grow within the company. 
• Proficiency in Salesforce software or similar CRM tools, and Microsoft Office Suite (Outlook, Excel, PowerPoint, Word). 

What We Offer:

• Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
• Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.

The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. 

Salary Range$80,000—$90,000 USDAbout Us  StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action.    For California Residents: California Job Applicant Privacy Notice found here   We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.