Associate Trainer
- Onsite
- All customer & support jobs
- FullTime
- Customer Success
About the role
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
About the role
The Associate Trainer supports the delivery of the standardized Onboarding Core Curriculum for new employees across the CX organization. This role assists with scheduling, session logistics, and trainee documentation, while building foundational facilitation skills under the guidance of more experienced trainers.
What you'll do
Onboarding & Training Execution
Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.
Support facilitation of instructor-led training (ILT) sessions as deployed by Enablement Partners during Weeks 2–4.
Assist with scheduling, credential setup, and coordination of onboarding logistics.
Document trainee progress, milestones, and completion checklists.
Support hands-on exercises, simulations, and role-plays under trainer guidance.
Ongoing Training & Development
Deliver refresher or ad-hoc training under request from Enablement Partners.
Assist in maintaining and updating training materials for operational needs.
Cross-Functional Collaboration
Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements.
Communicate training objectives and expectations clearly to trainees and stakeholders.
Continuous Improvement & Feedback
Collect trainee feedback and assist in identifying gaps in learning materials.
Support updates to content based on QA findings, SME insights, and operational changes.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.
Identify and address process gaps or errors to drive continuous improvement and operational excellence.
What you'll need
Familiarity with adult learning principles and instructional methods
The ideal candidate will have in-depth knowledge of technical support, and ideally, experience in POD 3 or 6.
Basic facilitation and classroom management skills
Communication and active listening
Documentation and record-keeping
Collaboration and teamwork
Attention to detail and accuracy
Adaptability and flexibility
1 year of professional experience in customer success or related roles.
Experience in fintech or SaaS environments preferred.
Bachelor’s degree in Business, Adult Education or Education, Instructional Design & Technology, Organizational Development, Communications, Psychology, or a related field required.
Train-the-Trainer (TTT) Certification, CompTIA CTT+ (Certified Technical Trainer), LinkedIn Learning or ATD micro-credentials in Facilitation or Instructional Design certifications preferred
An equivalent combination of education and experience may be considered.
Internal Opportunities Policy
To ensure fairness and consistency in our internal mobility process, the following rules apply when applying for internal opportunities:
In-Office Requirement
The position must be performed under a hybrid work model: 4 days on-site and 1 day remote or 3 days on-site and 2 days remote (or as applicable to the role). Specific arrangements will be reviewed and confirmed with your manager based on the department's needs.Manager Approval
Your direct manager must be informed of your application. The potential impact of your movement on the current team’s headcount will be reviewed in coordination with HR Business Partners (HRBP).Eligibility Criteria
You must have completed at least 6 months of employment at SpotOn or in your current role.
You must not have had any active warnings in the last six months or an active PIP.
Application to New Vacancies
If you were previously rejected from a position, you may apply to a new vacancy immediately, provided it requires different skills and involves a different hiring team.
For similar roles or positions with the same hiring team, a minimum waiting period of 3 months is required before reapplying.
Multiple Applications
If you apply to more than one open position, you must choose one to proceed with and formally withdraw from the others.
Other considerations
There have been no unjustified absences in the last three months.
No more than three tardies per month in the last three months.
You must have met KPIs in the last three months.
We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
For U.S. based roles, work authorization in the U.S. is required. Visa sponsorship is not available for this role.
SpotOn is an E-Verify company.
