Implementation and Onboarding Manager
- Onsite
- All customer & support jobs
- FullTime
- Customer Experience
About the role
About SpotDraft
SpotDraft is on a mission to help legal and business teams move faster, together. Our AI-powered contracting platform is redefining how companies manage contracts, and our story deserves to be told in creative, human, and memorable ways.
Don't just take our word for it – industry giants like PhonePe, Chargebee, Unacademy, Meesho, and Cred are partnered with SpotDraft. Our platform is a game-changer, saving legal counsels over 10 hours of precious time each week and helping them close deals 25% faster.
Join the SpotDraft revolution and discover the future of contracting!
Job Summary:
We are looking to hire Implementation & Onboarding Managers for NAM and APAC regions, they will work with our newest customers, ensuring successful scoping, configuration and implementation of SpotDraft’s product suite integrated with the client’s internal tools or other third-party services. The primary objective is to facilitate customers through the product configuration, integration, and training required to ensure successful rollout of the auxiliary integrated IT stack with SpotDraft for our customers.
To accomplish this, the Implementation Manager conducts requirement workshops with customers to optimize alignment of the integrations of various CRM/HRMS/Procurement/Ticketing tools to SpotDraft’s product functionality and then manages end-to-end project management with the customers collaborating with the engineering, product and integrations team at SpotDraft.
Key Responsibilities:
1. Understand client requirements and maintain client and partner relationships.
2. Manage projects with an organized approach and ensure objectives are met within pre-agreed timelines.
3. Document integration processes and best practices.
4. Provide technical assistance to clients with customizations.
5. Implement SaaS products.
6. Work with SSO, API, CRM, HRMS, and ticketing tools.
7. Collaborate and communicate effectively with engineering and product teams.
Requirements:
1. 2-5 years of SaaS Implementation experience.
2. Excellent communication skills, both oral and written.
3. Proficiency in MS Excel, PowerPoint, and Word.
4. Strong interpersonal skills.
5. Results-oriented mindset, motivated by success.
6. Good understanding of the data analytics lifecycle.
7. Ability to multi-task.
8. Enthusiastic team player with an innovative approach.
9. Capability to thrive in a fast-moving environment.
10. Open to working in the US time zone at our Bangalore office.
Working at SpotDraft
When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company.
Opportunity to work alongside a talented team: You'll be surrounded by some of the brightest minds in the industry, learning and growing together.
Professional network expansion: Interact with influential founders, investors, venture capitalists, and market leaders, building valuable connections.
Ownership and impact: Take charge of your projects and see the direct impact of your work on the company's success.
Outcome-driven environment: We're focused on results and trust our team to achieve ambitious goals. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. ‘
Our Core Values
Our business is to delight Customers - We're all about making our customers happy. Their success is our success.
Be Transparent. Be Direct: We believe in open communication and honest feedback.
Be Audacious: We're not afraid to think big and take risks.
Outcome-Oriented: We're focused on results. We set ambitious goals and work tirelessly to achieve them.
Be 1% Better Everyday: We're always learning and growing. We strive to grow continuously.
Elevate Each Other: We lift each other up and celebrate each other's wins. We're stronger together.
Bring Passion. Take Ownership: We're passionate about what we do, and we take ownership of our work. We're committed to making a difference.
*SpotDraft is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
