Event Server (On call)
About the role
About Sensei:
Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.
Position Description:
The On-Call Event Server is responsible for overseeing the guest experience at all events, as outlined in internal Banquet Event Orders, from start to finish. This role requires detailed knowledge of event setup procedures, service elements across various event styles, and menu offerings, including food preparation methods, dietary restrictions, and common allergens. Event Servers must anticipate guests’ needs and offer thoughtful suggestions to curate a memorable event experience.
Responsibilities:
- Execute the proper and timely set-up, service, and breakdown of banquet events in accordance with Banquet Event Orders (BEOs), ensuring all events are delivered as contracted.
- Prepare event spaces prior to guest arrival, including tables, chairs, bars, buffets, lighting, sound, temperature, and all related service elements.
- Maintain a high degree of professionalism and uphold Sensei service standards at all times.
- Provide guests with a friendly, polished, and attentive service experience; anticipate needs, respond promptly to questions or concerns, and ensure overall guest satisfaction.
- Identify VIP guests and follow established VIP service procedures to elevate the guest experience.
- Demonstrate comprehensive knowledge of food and beverage offerings, including ingredients, preparation methods, presentation standards, dietary restrictions, common allergens, wine varietals, basic cocktails, and event-specific service styles (buffet, plated, reception).
- Follow proper serving techniques and sequence of service standards; accurately communicate guest orders and special requests to management and/or kitchen, verify order accuracy, and deliver items in a timely manner to maintain quality.
- Maintain assigned sections, service stations, and equipment in a clean, organized, and well-stocked condition before, during, and after events.
- Bus, reset, and prepare tables as needed; complete assigned opening and closing side work and check out with a manager before departure.
- Operate and maintain event equipment safely and in accordance with company standards; ensure all areas reflect cleanliness, safety, and sanitation expectations.
- Keep management informed of guest feedback, service issues, or operational concerns.
- Adapt to the pace and flow of each event while maintaining service timing and attention to guest needs.
- Work collaboratively and professionally with colleagues and supervisors; support cross-departmental teamwork to ensure seamless guest flow throughout the resort.
- Attend required meetings and training sessions; remain informed of updates, special offerings, and events.
- Assist in mentoring or supporting new hires as directed.
- Comply with all company policies, safety standards, and food and beverage regulations.
- Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
- Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
- Develop and promote teamwork and cooperation among co-workers
- Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
- Other duties as assigned
Requirements:
- Minimum of 2 years of experience in an upscale restaurant operation; fine-dining experience preferred
- Must be able to obtain any required food handing and/or alcohol serving certifications required by local or state agencies
Qualifications:
- High School Graduate or Equivalent
Traits We Value:
- Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
- Collaborative mentality and the ability to recognize how to get things done as a team
- Self-confidence and composure to accept critique, process it, and apply the learnings to improve
- Resourceful and adaptable, understanding that a big idea can come from anywhere
- Open to learning, developing new skills and professional experiences
- Loves a good challenge
- Resourceful and adaptable
- A strong sense of curiosity
- Embraces feedback and constantly seeks to improve
- Collaborative and knows how to get things done as part of a team
Compensation & Benefits:
- Competitive Salary
- Employee Assistance Program
- 401k Plan Matching
- Tax Savings Benefits Plans
- Pre-tax 401k Matching Plan
- Employee Discount Program
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of income for child support obligations, or credit history or report.
