Sr. Business Application Engineer I

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Samsara is seeking an innovative Software Engineer with hands-on production experience building AI agents and automation tooling for customer support environments. In this role, you will be a key player on our Post-Sales Systems team, owning the design, development, and scaling of AI-powered agents — including deep agents built within S+GPT and our AI Hub platform — that automate and enhance support workflows and reduce agent workload.

You will take end-to-end ownership of AI agent and automation capabilities, from identifying support workflow gaps to architecting the underlying integrations that power production solutions embedded in Zendesk and adjacent support tooling. You will collaborate closely with Support leadership, Customer Success, and other Post-Sales engineers, transforming real operational pain points into reliable, scalable, production-ready AI solutions.

This is a remote role open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area..

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Design, build, and scale AI agents — including deep agents within our internal platforms that automate support workflows and reduce average handling time.
• Own and evolve custom automation tooling used directly by the Support organization, identifying opportunities to reduce manual effort and improve resolution quality.
• Apply prompt and context engineering techniques, and where applicable Retrieval-Augmented Generation (RAG) patterns, to improve the accuracy and reliability of AI agent responses.
• Build and maintain integrations between AI agents, Zendesk, and internal knowledge/data systems that ground agent behavior in accurate, current context.
• Partner directly with Support leadership and other Post-Sales Systems engineers to translate operational workflow gaps into production-grade agent capabilities.
• Champion best practices in software development, including code quality, testing, CI/CD, and system observability, applied to AI application development.
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Demonstrated, hands-on experience building and shipping AI-powered agents or automation tooling in a production customer support or operations environment.
• Proficiency in Python and/or JavaScript for backend and automation development.
• Experience integrating with a customer support/ticketing platform (e.g., Zendesk) via APIs.
• Experience with AI agentic frameworks (e.g., LangChain, LangGraph, LlamaIndex) or building custom LLM-based classification, reasoning, or automation systems using LLM APIs directly.
• Proven ability to independently own end-to-end delivery of technical projects, from identifying a workflow gap through production deployment.
• Strong problem-solving skills with the ability to design and implement complex, scalable, and maintainable solutions.
• BS in Computer Science/related technical field, or equivalent practical/on-the-job experience.

An ideal candidate also has:

• Experience with front-end frameworks such as React, Vue, or Angular.
• Familiarity with public cloud platforms (AWS, Azure, or GCP) and their AI/ML services.
• Knowledge of vector databases (e.g., Pinecone, Weaviate) and their application in AI workflows.
• Background in technical/customer support, with a demonstrated transition into building tools that scale support operations — a strong signal of firsthand understanding of the problems this role solves.
• Strong communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.

Annual Base Salary$95,497—$144,450 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working 

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations 

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.