Senior Product Designer Price Experience

Who we are: 

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.

Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.

We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.

Want to make an impact? Join our pack and come work (and play!) with us.

This is a hybrid role, with a minimum expectation of two days per week in our Seattle office, on Mondays and Thursdays. 

About the team:

Our Product Design team is a vibrant ensemble of customer advocates, product designers, and user researchers working together on a global scale. We are dedicated to enhancing connections between pet parents and pet service providers. Our mission extends to developing sophisticated solutions that tackle diverse challenges with the booking experience, cross-platform communication, personalized scheduling, secure payments, and building trust and ensuring safety in the marketplace. Our team plays a crucial role in elevating the marketplace experience across web, iOS, and Android platforms, significantly impacting the end-to-end customer journey.

Who we are looking for:

Rover is looking for a Sr. Product Designer for the Price Experience team. The team’s mission is to ensure that care providers on Rover have the tools to set their own prices with confidence and grow their business, and that pet parents are able to find competitively priced pet care options on our marketplace.  

This role touches nearly every part of the Rover experience, working across the design org rather than within a single, siloed team. You'll partner closely with Data Analytics and Marketplace teams on features that affect owners, sitters, and the marketplace as a whole, and you'll need to be a strong communicator and coordinator to keep your work aligned with the many other teams whose scope you'll touch.

You will apply your keen eye for detail and solid understanding of user-centered design principles, numeracy, and comprehension to craft compelling experiences. Utilizing data, you will rigorously evaluate, test, and refine theories, designs, and behavioral triggers, ensuring they meet high standards of usability and engagement.

As a senior member of the team, you will serve as a subject-matter expert and advocate for the customer during the exploration, planning, and implementation of user-centered features. You will have ownership over the design process, ensuring that experiences are rooted in trust and feature high-quality visual aesthetics. You will maintain a consistent look and feel across all devices, aligning with strategic design objectives, our design system, and specific product requirements.

You should have extensive experience in product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms. You will need to handle multiple projects simultaneously and collaborate effectively with cross-functional teams, including teams outside your immediate pod. A proven track record of impactful design implementations that drove improvements in user experience and business outcomes is essential.

Rover is also in the midst of transitioning to an AI-native product development lifecycle, so a genuine curiosity about and comfort with AI tools is important for this role.

The role:

• Help define the strategy, scope, and working rhythms of a team at Rover.

• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities that align with our key objectives.

• Work hand-in-hand with product managers, engineers, and data analysts to establish product requirements, roadmaps, and user experiences.

• Partner with our UX Research team to conduct user and usability testing throughout the product life-cycle, ensuring a seamless user experience.

• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions.

• Coordinate closely with designers on other teams with adjacent surfaces, ensuring consistency and clear communication across the broader design org.

• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of our users.

• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders, and customers to enhance our community's experience for both owners and sitters.

• Create engaging customer experiences from concept to engineering-ready deliverables.

• Bring curiosity and hands-on familiarity with AI tools to support a more AI-native design and product development process.

• Establish and track customer experience metrics for your projects, ensuring alignment with our goals.

What we are looking for in you:

• 5+ years of experience in UX/Product design.

• Track record of proven customer and business outcomes.

• Comfort working with data analytics; experience partnering with data or analytics teams to inform design decisions is strongly preferred.

• Proficiency in design tools like Figma and other prototyping software.

• Experience across various UX design platforms, including web, mobile web, and native apps.

• Strong coordination and communication skills, with experience working across multiple teams or stakeholder groups on shared or overlapping scope.

• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions.

• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills.

• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions.

• In-depth knowledge of UXR research methodologies and a strong partnership approach with our growing UX Research team.

• Comfort with ambiguity and ability to operate across multiple teams simultaneously .

• Familiarity with and curiosity about AI tools in the product design and development process.

• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback.

• Commitment to producing high-quality, polished, and professional work.

• Bachelor's degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience.

We would love it if you also had:

• Experience with a two-sided marketplace.

• Experience designing for numeracy, price comprehension, and economic/marketplace mechanics.

At Rover, we’re driven by seeing our people succeed and grow, while doing our jobs better than ever before. We believe the best business outcomes come from a diverse set of perspectives and we’re committed to promoting an inclusive, inventive, and fun environment with amazing employees. We welcome and encourage applicants from all backgrounds to apply.    Rover is an equal opportunity employer. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, military or veteran status, sex, pregnancy, gender identity or expression, sexual orientation, marital or partnership status, genetic predisposition, or any other protected status in accordance with applicable federal, state and local laws.   We are committed to work with you to look for reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.