Workplace Experience Coordinator, NYC

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

Reports to: Founding Recruiter

Schedule: Monday, Wednesday, Friday 8:45 am - 5:45 pm

Please note: This is a temporary role, with the potential to convert to a permanent, full-time position down the line. The person hired will be formally employed by our staffing agency partner, not by Pylon directly. They'll work on-site at our NYC office and be fully integrated into the team day-to-day, but payroll, benefits, and employment terms run through the agency.

What You'll Do

• Attack the day to day. Own supply orders, vendors, deliveries, facilities requests, storage, and keeping the space clean and presentable, before anyone has to ask. Don't let it pile up: delegate, automate, and streamline everything.

• Own the move. We're relocating to a new NY office this November. Take it from planning to execution and make it feel seamless.

• Chief Fun Officer, NY edition. Plan the events, socials, and in-office celebrations, and connect them back to what the team's actually accomplished, big or small.

• Talent's first impression. Own workspace setup for new hires, room logistics for candidate onsites, and coordination support for the recruiting team, calendar management, candidate communication, and day-of logistics.

• Own the philosophy, not just the checklist. You're not here to follow a list of rules, you're here to take “keep this office running like it matters” and figure out what that actually requires day to day.

• This is not a static role. Flex into whatever ad hoc operational projects come up as the office and team grow.

What You'll Bring

• 1+ year of experience working in an office or workplace environment (office coordinator, workplace ops, community associate, or similar)

• A plus if you've helped run an office move, from planning through move-in

• Comfortable managing vendors and furniture logistics, you know how to get quotes, place orders, and follow through until it's actually done

• Highly organized and able to juggle competing priorities without letting something slip

• Strong communicator, you're often the first and last touchpoint for candidates, new hires, and visitors

• Scrappy and resourceful, you find a way to get it done rather than pointing at why it can't be

• Based in New York and able to be in-office 3x per week