Senior Product Manager, Consumer

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.

Plaid’s Consumer team owns all of Plaid’s consumer facing surfaces. This includes Link, Plaid’s flagship product, which has been used by over half of all US adults to share their information safely and securely with financial applications. Link drives the vast majority of Plaid’s revenue. We’re also working on some exciting, 0-1 consumer initiatives. Both areas are top business priorities.

As part of Plaid’s first Consumer team, you will lead product development and execution within a startup-like environment at Plaid.

 

Responsibilities

• Define an ambitious vision / roadmap, sign up for quarterly / half year goals, and partner with the cross-functional team to hit them

• Drive prioritization and execution (build, measure, iterate)

• Identify opportunities through consumer feedback and staying close to our data / dashboards

• Partner with cross-functional team (design, research, data science, legal, and compliance) to do all of the above

 

Qualifications

• You have successfully launched large consumer facing features driving meaningful outcomes at B2C companies

• You start with the consumer problem and have held a high bar for consumer experience

• You naturally gravitate towards using data to make strategic decisions

• You have communicated complex concepts succinctly for broad audiences to drive decisions

• You have driven roadmap and prioritization exercises and driven clear impact through your decisions

• You thrive in a culture of high ownership, velocity, and throughput, and speak your mind regardless of level

• You have a track record of scrappily developing clear perspectives in areas of ambiguity

 

Nice to have

• Experience building anti-fraud or ML-driven products

Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!

Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.

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Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.