AI Technical Account Manager
- $120,000–$170,000 per year
- Hybrid
- All customer & support jobs
- FullTime
- Customer
About the role
Our Mission
At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails, and pull in Finance, Legal, Security, and IT just to get something approved.
We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility.
The opportunity is massive. Every enterprise on the planet has this problem and nobody has solved it. We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe & the Sunday Times' #1 Best Medium Sized Tech Company To Work for.
Our team previously scaled Tessian (cybersecurity tech, backed by Sequoia, Balderton, Accel, acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben, Abs, Sabrina, and Rebe.
Find out more about the team and life at Omnea here.
The Role
As an Applied AI / Technical Account Manager, you'll work directly with our most strategic customers to understand their objectives and key challenges, identify high-impact AI opportunities, and translate them into measurable business value.
You'll be building AI solutions on Omnea's procurement automation platform, combining the structured data flowing through requests, approvals, contracts, and supplier records with AI. Omnea gives AI the operational context of how a business actually buys, so it can move past answering questions and start taking action inside procurement itself: routing requests, flagging risk, drafting contract terms, negotiating with suppliers. There is no AI without that context.
You'll prototype these solutions, demonstrate their value to executives, and ensure successful implementation, adoption, and value realisation, growing Omnea's footprint at those customers as you go.
This customer-facing role is ideal for people who enjoy working directly with customers and turning complex business challenges into practical AI solutions. The focus is on problem framing, solution design, and business impact rather than pure implementation. While you will prototype AI solutions, the primary goal is to deliver meaningful business value to customers.
What You'll Do
Identify High-Impact AI Opportunities: Work closely with enterprise customers to understand their strategic priorities and operational challenges, identifying where AI can deliver measurable business value.
Design AI-Powered Solutions: Translate complex business problems into scalable solution architectures, using Omnea's AI to eliminate manual work across procurement.
Prototype and Demonstrate Value: Rapidly build prototypes and proof-of-value solutions that demonstrate tangible outcomes to business and technical stakeholders.
Lead AI Innovation with Customers: Facilitate workshops, hackathons, and innovation sessions with customers to explore new ways AI can transform their operations.
Drive Adoption and Business Impact: Partner with customer teams to ensure successful implementation, adoption, and realisation of measurable value from AI deployments.
Develop Domain Expertise: Build deep expertise in specific industries or business domains (e.g., supply chain, finance) and help scale that knowledge across the organisation.
What's Different About This Role
You'll spend more time on problem framing and validation than on hand-building every proof of value. AI can generate a working prototype fast; your job is deciding whether it actually solves the customer's problem.
Writing a sharp brief for what you want AI to build is now core to the role, not a side skill.
Judgment on business impact matters more than raw build speed: which use case actually moves the metric the customer cares about, and which is just an impressive demo.
You'll keep pushing on what's possible as Omnea's AI tooling evolves, and bring what you learn back to the rest of the team.
About You
You might be a great fit if you…
have 5+ years of experience in solutions consulting, data / AI consulting, technical pre-sales, sales engineering, value engineering, or customer-facing solution-architecture or AI roles
enjoy translating business challenges into technical solutions
can communicate complex technical concepts to business and executive stakeholders
have a good understanding of business processes across procurement, finance, and supply chain, with the ability to translate high-level business needs into specific AI use cases
demonstrate strong presentation skills to both internal and external stakeholders (including executives), whether whiteboarding sessions or formal readouts and demos
know how to measure the business impact of what you've delivered, and can turn that into a clear story for stakeholders - time saved, error rates down, adoption up, whatever the metric that actually matters to that customer
have hands-on experience identifying, designing, and building automations or AI-driven solutions for repeatable processes, not just scoping them on paper
At Omnea, we embrace diversity. To build a product that's loved by everyone, we're best served by a team with all sorts of backgrounds, experiences, and perspectives. We encourage you to apply even if your experience doesn't quite match the full job spec! And regardless of your race, religion, colour, gender, or anything else! If you think you could be a good fit for Omnea, please reach out.
A few things to note:
We offer competitive geo-localised benefits, and you can check out our UK Benefits Package here and our US Benefits Package here.
We work Tuesdays, Wednesdays & Thursdays in-person at our offices. At this early stage of our company life-cycle it's important to us that we get this together-time, and you can read more about why we believe this is a winning move here
We're commercial, ambitious and we don't pretend otherwise! We're actively seeking folks looking to make the most of a career-defining opportunity, with the hunger to be part of building something really impressive. You can see our values here and our Omnea Future Founder's fund here!
We sometimes use AI note-takers to help us transcribe interview notes, so we can be more present in your interview. If you'd like to opt out of us using automatic transcribers, please note this in the free text field in your application, otherwise we'll take your application as confirmation that you're happy for us to use notetakers (whether added to video calls or in the background).
We are proud to be recognised for both our culture and product, and we are just getting started. Join us as we grow!
