Call Center Representative / Customer Service Representative

Company: Motor Werks, part of the Murgado Automotive Group

Location: Barrington, IL | Job Type: Full-time | Schedule: Day shift; availability may include evenings or Saturdays as business needs require | Pay: Competitive hourly pay based on experience

Motor Werks is hiring a customer-focused Call Center Representative to support our dealership customer experience. In this role, you will handle inbound and outbound calls, answer questions, schedule appointments, route callers to the right department, and provide professional support to customers throughout their sales and service journey.

This is a great opportunity for someone with strong communication skills, a positive attitude, and experience in customer service, call center, receptionist, or administrative support roles.

Responsibilities

• Answer a high volume of inbound calls in a friendly, professional, and efficient manner.
• Make outbound calls to follow up with customers, confirm appointments, and support dealership communication needs.
• Schedule, confirm, and update sales and service appointments accurately.
• Listen to customer questions or concerns and provide clear, helpful information or route the call to the appropriate team member.
• Document customer interactions, appointment details, and follow-up notes accurately in dealership systems.
• Support a positive customer experience by communicating with professionalism, patience, and attention to detail.

Qualifications

• Previous call center, customer service, receptionist, appointment scheduling, or administrative experience preferred.
• Excellent phone etiquette, active listening skills, and clear verbal communication.
• Ability to multitask, stay organized, and work efficiently in a fast-paced environment.
• Comfortable using computers, email, scheduling tools, and Microsoft Office programs.
• Professional, dependable, and customer-first attitude.
• Automotive dealership experience is a plus, but not required.

Benefits

• Competitive hourly pay based on experience.
• Health insurance and retirement plan options.
• Paid training and ongoing support.
• Career growth opportunities within Motor Werks and the Murgado Automotive Group.
• Team-oriented dealership environment focused on excellent customer service.

Why Join Motor Werks?

At Motor Werks, our call center team plays an important role in helping customers connect with the right people and services quickly. You will be part of a supportive team that values professionalism, communication, and a customer-first approach.

Apply Today

If you are a dependable customer service professional who enjoys helping people over the phone, we encourage you to apply for our Call Center Representative position today.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.