Category Manager, Sourced & Promotional Products

MOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.   We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands. Does that make us nerds? Probably, and we’re ok with that.    We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.   Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

The Role

• This role leads the day-to-day category management of MOO’s sourced and promotional product assortment, working with third-party suppliers to deliver branded merchandise that reflects customer demand, current promo trends, and MOO’s design-led brand ethos.
• You will bring a finger-on-the-pulse understanding of the promo industry — spotting emerging products, materials, and decoration techniques — and translate those insights into a focused, commercially sound assortment.
• In parallel, this role partners closely with MOO’s existing Stock, Planning, and Operations teams to support and improve inventory performance, helping ensure sourced and internally manufactured merch products are available, efficient, and revenue-supporting without disrupting established ownership.

Responsibilities

• Promotional Product & Assortment Management
• Lead the management and evolution of MOO’s sourced and promotional product range.
• Blend promo industry trends, customer demand, and MOO’s brand and design standards to shape the assortment.
• Monitor product performance and recommend assortment updates, additions, and exits.
• Support identification of promo products with potential to evolve into hybrid or in-house offerings.
 
• Trend & Market Insight
• Maintain a strong point of view on promo product trends, including materials, sustainability, decoration techniques, and emerging use cases.
• Stay closely connected to supplier innovation, trade shows, and industry developments.
• Share market insight with Category, Marketing, and Design partners to inform launches and campaigns.
 
• Third-Party Supplier Management
• Manage relationships with third-party promo suppliers, acting as the primary category contact.
• Support negotiations on pricing, MOQs, lead times, decoration capabilities, and service levels.
• Establish scalable internal supplier onboarding processes that reduce friction and accelerate access to new promotional products.
• Track supplier performance and collaborate on continuous improvement.
 
• Inventory Enablement (Across Merch)
• Partner with Stock and Planning teams to support improvements in availability, stock turns, and OOS reduction.
• Provide category insight, promotional drivers, and demand context to support forecasting and replenishment decisions.
• Collaborate with existing owners to identify out-of-stock risks, excess exposure, and lifecycle decisions.
• Support refinement of inventory policies (weeks of cover, safety stock, replenishment cadence) in partnership with Stock and Planning teams.
 
• Cross-Functional Collaboration
• Work closely with the Internal Manufacturing Category Manager to align demand drivers and roadmap timing with inventory readiness.
• Partner with Marketing to support launch readiness and promo storytelling.
• Act as a collaborative category voice with Operations and Supply Chain, supporting continuous improvement initiatives.

About You

• Demonstrated experience in promotional products and branded merchandise
• Hands-on experience working with promo suppliers, MOQs, lead times, and decoration methods
• Strong understanding of promo industry trends and market dynamics
• Commercial mindset with comfort using data to inform decisions
• Experience supporting inventory planning or demand forecasting
• Collaborative working style and ability to influence without authority

Nice To Haves

• Experience working with design-led or premium brands
• Exposure to hybrid or decorated promo products
• Experience working with PromoStandards

What’s it like to work at MOO?  MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.   That’s why we offer 34 days of combined vacation and holidays, comprehensive medical, dental, and vision coverage, plus life and AD&D insurance. We also offer a 401(k) with company match and no vesting schedule, a dog-friendly and casual office environment, and free lunches every other week. Because when you feel good, your work does too.   Diversity Statement We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, color, religion or belief, gender, national origin, age, sexual orientation, marital status, disability, veteran status or any other protected class   As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.