Operations Excellence Manager - Revenue Cycle Management

The Operations Excellence Manager - Revenue Cycle Management (RCM) is responsible for supporting strategic and operational improvements across the revenue cycle with a primary focus on accelerating cash collections, increasing cash velocity, reducing revenue leakage, and improving overall financial performance. This role serves as a key operational and analytical partner to Revenue Cycle leadership and frontline teams. The Operations Excellence Manager leverages data, analytics, and process improvement methodologies to identify performance trends, uncover root causes, prioritize opportunities, and lead initiatives that deliver measurable operational and financial results. This position reports directly to the Vice President of Revenue Cycle Management and does not initially have direct reports.

This position will report to the Vice President, Revenue Cycle Management and if not local to the Des Moines, IA area, can work remotely with required occasional travel as needed.

Salary range: $120,000-135,000 plus 15% bonus

Benefits Our employees enjoy a generous package of benefits that we are thrilled to provide, and feel is part of what makes us different as an employer. We value our team members, and this is one way we can show it.   Benefits include: -PTO, holiday pay and holiday of choice -401(k) match -Life insurance -Short-term disability -Health, dental and vision insurance -Maternity/paternity leave -Health savings account (HSA) -Flex spending accounts (FSA) – health and dependent

Position Responsibilities may include, but not limited to

• Revenue Cycle Performance & Analytics: Monitor KPIs, identify trends, conduct root-cause analysis, and provide actionable recommendations
• Operational Excellence & Process Improvement: Lead initiatives to improve collections, reduce aging, optimize workflows, and enhance efficiency
• Cross-Functional Leadership & Execution: Partner with leaders, supervisors, billers, and stakeholders to drive accountability and results
• Payer Performance & Escalation Management: Resolve reimbursement barriers, manage payer escalations, and improve reimbursement performance
• Reporting & Executive Communication: Develop reporting, dashboards, and executive-level performance summaries

Required Skills and Experience

• 5+ years’ progressive Revenue Cycle Management experience
• Advanced Excel and strong analytical skills
• Experience analyzing large data sets and driving measurable operational improvements
• Strong project leadership, communication, and influencing skills

Preferred Skills and Experience

• Power BI skills
• Prior leadership or management experience

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus