Operations Lead, Neurodiversity Center of Excellence

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a high-impact Operations Lead to execute the operations for our Neurodiversity Center of Excellence (COE). This is a critical role designed for a strategic operator who thrives at the intersection of process design, clinical collaboration, and innovation. You will be the engine behind the COE, partnering with cross-functional stakeholders to scope, evaluate, and build the workflows to support clients and our providers. This role is perfect for a self-starter who is energized by building scalable systems from the ground up while maintaining a deep focus on client and provider experience.

Responsibilities:

• Metric Management & Risk Mitigation: Closely manage and monitor key Neuro COE program metrics, identifying and proactively addressing operational risks and opportunities to ensure program health.

• Strategic Roadmap Execution: In collaboration with cross-functional (XFN) partners, drive the operational roadmap to execute on the broader COE strategy.

• Clinical Support: Independently managing key parts of day-to-day operations related to supporting our providers and clinical team. This involves deep collaboration with partners across Clinical, Product/Design, Data Science, Analytics, and HR/Legal.

• End-to-End Project Ownership: Scope and manage the execution of key operational initiatives, such as improving the scalability of existing processes and training clinical and support staff on new workflows.

• Process Design: Design and implement scalable operational solutions capable of handling increased volume and complexity as the COE grows.

• Problem Solving: Analyze complex operational challenges to identify root causes and develop creative, effective solutions.

Qualifications:

• 8+ years of experience with digital health operations, management consulting, or related experiences; some high-growth operations or startup experience is strongly preferred; 

• Possess excellent interpersonal skills and the ability to build trust with senior-level client stakeholders. You can skillfully adjust your communication style for different audiences to influence coordinated action;

• Highly organized self-starter who excels in driving clarity amidst ambiguity; ability to prioritize competing tasks; 

• Experience building new programs from scratch;

• Strong project management skills and a demonstrated ability to drive results with cross-functional partners involving complex documentation, work plans, and deadlines across multiple parallel initiatives;

• Facility with data analysis (in Google Sheets, SQL, and Snowflake preferred) and a metrics driven approach to problem solving;

• Able to lead and drive large scale complex, multi-stakeholder projects; and 

• Passion for expanding access to quality mental health care.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."