Employer Solutions Systems and Process Manager

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role:

We are seeking a strategic, systems-minded problem solver to help shape how our go-to-market organization operates across process and technology. This role will serve as a key partner to the Director of Employer Solutions Technology & Architecture, working across Sales, Customer Success, Marketing, Finance, and Technology to understand current-state processes, identify opportunities for improvement, translate business needs into system requirements, design scalable future-state solutions, and support cross-functional technology initiatives.

The ideal candidate combines business process improvement, technology curiosity, systems thinking, and project management skills. They are comfortable moving from an ambiguous business problem to a clearly defined process and solution strategy.

Responsibilities

• Lead discovery, documentation, and improvement of complex end-to-end GTM processes, identifying pain points, root causes, unnecessary complexity, and opportunities for automation.

• Help design future-state business processes and translate business objectives into scalable system capabilities and solution requirements.

• Serve as a cross-functional systems integrator, evaluating how processes, platforms, data, and integrations work together across the GTM technology ecosystem.

• Partner with Salesforce, Gainsight, Marketing Technology, Enterprise Architecture, Engineering, Data, and other teams to develop cohesive solutions and understand tradeoffs and downstream impacts.

• Support and coordinate cross-functional technology initiatives such as CRM enhancements, CPQ improvements, workflow automation, system integrations, and customer lifecycle initiatives. 

• Identify and prioritize opportunities to apply AI, automation, and emerging technologies to improve productivity, decision-making, and employee experiences.

• Develop clear process maps, capability requirements, solution documentation, and decision frameworks. 

• Partner with Business Analysts and technical delivery teams to ensure detailed requirements and implementation decisions remain aligned to business outcomes.

Qualifications

• 5+ years of experience in business systems, solution architecture, business process improvement, GTM technology, systems integration, technology consulting, or a related discipline.

• Demonstrated experience analyzing and redesigning complex, cross-functional business processes.

• Strong understanding of enterprise SaaS platforms, system integrations, workflow automation, data flows, and systems architecture concepts.

• Experience working within the Salesforce ecosystem and familiarity with how CRM data models, automation, integrations, and adjacent GTM platforms work together.

• Experience leading complex technology implementations or transformation programs involving multiple business and technical teams.

• Ability to translate between business and technical audiences and constructively challenge both business requirements and proposed technical solutions.

• Curiosity about AI and emerging enterprise technology and how it can be applied to business problems. 

• Strong problem-solving, facilitation, documentation, and communication skills.

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.   By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."