Sales Operations & Analytics Intern

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at home, at work, or on the go.   Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders every day. With 1600+ employees spread across SEA and LATAM, our 13-year-old company reached unicorn status in 2018, is well-funded by prominent VCs, and has kept growing at tremendous speed since.   Our strength lies in our internal values: Passion in serving local communities, empowering SMEs, and our driver partners; Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence; and Humility – awareness in ourselves to learn from others and never stop improving.   We are looking for a Sales Operations & Analytics Intern to join our growing Marketing Team in Turkey!   Join us and be part of Lalamove’s exciting journey in Turkey! 💛

Responsibilities

• Support the Sales team with daily operational and administrative activities to improve field sales efficiency.
• Assist Field Sales Agents with recurring data preparation and administrative tasks, enabling them to focus on customer engagement and field activities.
• Support CRM and data quality activities, including data cleaning, segmentation, tagging, and maintaining accurate customer and activity records.
• Analyze sales data, customer activity, and platform usage through Google Sheets, Excel, and CRM systems, and support the preparation of daily, weekly, and monthly sales, activation, and churn reports.
• Conduct analytical research on target industries, potential customer segments, and market dynamics to provide actionable data and insights to the Sales team.
• Support ad-hoc sales analysis, reporting, and strategic or operational projects as required.
• Coordinate with Sales team members to ensure data and reporting requests are completed accurately and on time.
• When required, support limited customer communication for corporate onboarding, follow-up, or informational purposes based on identified business needs.

Qualifications

• 3rd/4th-year student majoring in Quantitative/Analytical disciplines (e.g., Industrial Engineering, Statistics, Mathematics, Econometrics, Computer Engineering, or related STEM fields).
• Strong interest in Sales Operations, data analysis, CRM, and commercial processes.
• Strong analytical skills and enthusiasm for working with data and numbers.
• Good command of Microsoft Excel or Google Sheets, including formulas, filters, pivot tables, and working with large datasets.
• Strong attention to detail and ability to identify inconsistencies in data.
• Good organizational and time-management skills, with the ability to manage recurring tasks accurately.
• Proactive, responsible, and willing to take ownership of assigned tasks.
• Good written and verbal communication skills.

To all candidates: Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights, and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice