Senior Account Manager- Kraken Flexibility

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Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken is seeking an exceptional Senior Account Manager to manage and grow a portfolio of Flexibility clients across Europe.

The role is responsible for building trusted stakeholder relationships, coordinating priorities across Kraken teams and helping clients grow and realise value from Kraken's portfolio of Flexibility products and services.

Working across multiple clients and markets, you'll need strong stakeholder management, prioritisation and communication skills. We're looking for a highly organised, proactive self-starter who can build trust, create clarity from complexity and drive progress in a fast-moving environment.

Experience of flexibility markets is highly advantageous. However, we also welcome exceptional candidates who can demonstrate strong stakeholder management, commercial awareness and an ability to drive outcomes in complex environments.

Fluency in one or more European languages, particularly German, would be valuable given the importance of the German market within our European client portfolio.

The role offers an opportunity to work with some of the most innovative flexibility clients in Europe and play a key role in supporting Kraken's continued international growth.

What you'll do

• Own and develop a portfolio of Flexibility client accounts across Europe.

• Act as the primary point of coordination for your portfolio of clients, primarily Residential Flex and, where appropriate, Generation Flex services.

• Identify opportunities to help clients grow their flexibility programmes and increase the value delivered through Kraken's products and services.

• Act as a cross-functional leader, aligning priorities across Delivery, Product, Engineering and Customer Success, bringing together the right people to deliver successful client outcomes.

• Be the client advocate within Kraken whilst balancing the needs of the wider business.

• Maintain a deep understanding of high-priority features, client commitments and critical incidents so that you can communicate confidently with stakeholders and proactively drive delivery progress by ensuring risks, dependencies and blockers are actively managed.

• Provide clear communication, challenge constructively and hold stakeholders accountable for agreed outcomes.

• Facilitate client governance, including QBRs, service reviews, strategic planning sessions and product roadmap reviews appropriate to the needs and maturity of each client.

• Prepare client reporting, account health and forecasting updates.

• Lead commercial discussions where required.

• Ensure clients achieve meaningful outcomes and realise value from Kraken's Flexibility products and services.

What you'll need

• Experience managing client relationships in a client-facing environment.

• Comfortable managing multiple clients and priorities simultaneously.

• Ability to influence and align Product, Engineering, Delivery and Customer Success teams around shared client outcomes.

• Strong stakeholder management, communication and influencing skills.

• Highly organised, proactive and able to operate independently.

• Strong written and verbal communication skills.

• Ability to lead through influence and create clarity in ambiguous situations.

• Comfortable navigating difficult conversations and holding others accountable.

• Resilient, accountable and delivery focused

• Demonstrated ability to build trusted relationships.

Preferred Experience

• Energy industry experience.

• Flexibility experience.

• Experience of commercial negotiations.

• Fluency in one or more European languages, particularly German.

What success looks like

• Clients view you as a trusted advisor and advocate.

• Client priorities are clearly understood and effectively represented within Kraken.

• Delivery challenges are identified early and managed proactively.

• Contract and commercial discussions are managed successfully.

• Clients continue to realise increasing value from Kraken's products and services, supporting both customer success and business portfolio growth.

• Flex priorities are effectively represented across Kraken, ensuring client needs are reflected in Product, Delivery and Customer Success.

Our Values

At Kraken, we are guided by the following principles:

• Customer Obsession – We maintain a relentless focus on delivering exceptional client outcomes.

• Freedom & Responsibility – We empower our people and expect high levels of personal accountability.

• Get Shit Done – We prioritize rapid action and effective execution.

• Purple – We remain human, curious, and deeply collaborative.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*