Technical Specialist - Network
- Onsite
- FullTime
- Customer
About the role
About Halter
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.
To find out more, visit our LinkedIn & Instagram.
About the role
At Halter, we're building more than software, we're transforming the way the world farms. Our smart collars let farmers shift, monitor, and care for their cattle via deep integrations and insights, all powered by our private IoT network. Behind that network is our Network team, and standing between farmers and that team is CX.
We're looking for a Technical Specialist - Network to join the CX team and take ownership of resolving network and connectivity issues before they reach the Network team, while building the T2 team's ability to root cause and solve more of these issues themselves. You'll be the first line of defence for all incoming tickets related to collar connectivity, reliability, and performance, and will play a key role in resolving issues quickly, escalating effectively, and shielding the Network team from noise so they can focus on the deeper engineering work that needs their expertise.
What you'll do
Triage and manage any issue escalated from our T2 team related to the communications network, escalating to the Network team when deeper engineering investigation is needed
Build internal tooling (dashboards, playbooks, monitors, etc.) to streamline triage workflows and improve visibility into comms-related tickets
Investigate on-farm connectivity issues and surface insights to the Network team to improve coverage, performance, and robustness
Collaborate closely with the Network and Fleet teams to proactively detect patterns, flag potential issues, and improve first-line resolution
Train and upskill the T2 team to root cause and solve more network and connectivity issues themselves, reducing the volume of tickets that need to be escalated to this role
Identify recurring problem areas and drive longer-term solutions through tooling, process, or network improvements
Track and report on key support and reliability metrics (ticket volume, resolution time, device uptime, signal quality)
Participate in relevant on-call or roster coverage to support incident response and ensure network uptime across deployed farms
Bridge the teams, translate field and technical findings into improvements across product, process, and education, and represent escalated customer context internally so the right decisions get made.
Get on-farm when it matters; conduct on-farm investigations when remote diagnosis isn't enough, validating setups, hardware, animal behaviour, and environmental factors firsthand.
What we're looking for
You've spent at least 2 years in a customer-facing role, ideally somewhere like technical support, or a similar role where you owned the relationship and the outcome, not just the ticket. What matters is that you have a deep, genuine care for customers and their animals, real technical curiosity, and good judgement.
Clear communicator who enjoys untangling technical issues and translating customer pain points into clear escalations
Systems-thinker who's comfortable with (or keen to learn) networking, connectivity, or distributed-systems concepts. You want to keep raising the bar, not just clear today's queue.
Ability to build simple dashboards, trackers, or playbooks to support triage
Comfort working across teams, including the Network and Fleet teams, to resolve issues quickly
Pride in clear documentation, clean triage processes, and continuous improvement
You're obsessed with delivering the best possible customer experience, not just resolving the ticket, but making sure the farmer actually leaves better off.
You're comfortable being the bridge. You can translate between Support, Product, and the field without losing anything in the handoff.
You think proactively about customer health, not just reactively about tickets.
Nice to have
Prior experience in a technical support role handling network, connectivity, or IoT-related issues
Exposure to agri-tech, IoT, or hardware-enabled products
Familiarity with dashboarding or query tools (e.g. Grafana, Metabase, Athena) or willingness to learn
OverviewApplication
About Halter
At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard.
We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund, Bessemer Venture Partners, BOND, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.
To find out more, visit our LinkedIn & Instagram.
About the role
Our Customer Success team is growing! We're looking for a Customer Success Lead (internally we call this our Launch team) to join our team as we scale globally.
As a Customer Success Lead, you’ll be the guide that takes our farmers from “brand new to Halter” to “fully up and running.” You’ll own the launch journey end to end, making sure farmers get set up, confident, and seeing real value from day one.
This isn’t just about ticking off onboarding steps. It’s about delivering a world-class experience that makes farmers’ lives easier, helps them succeed, and shows them what’s possible with Halter.
We’re looking for customer-obsessed, proactive people who thrive in fast-moving environments. You listen deeply, problem-solve on the go, and know how to balance detail with momentum - all while creating experiences people rave about. And if you come from an agriculture background or have studied in the space, that’s a huge plus.
What your day could look like
Facilitate the customer onboarding process from sales handover to the successful transition to the Customer Success team.
Support the adoption of Halter's products by implementing onboarding activities that meet customer needs.
Provide continuous support and guidance to customers throughout their onboarding journey, serving as their primary contact.
Engage in collaborative efforts with Sales, Customer Success, Marketing, and Product teams to deliver a cohesive customer experience.
Identify and address opportunities to improve the onboarding process and enhance customer satisfaction and efficiency.
Ensure a thorough and seamless handover of customers to the Customer Success team, including the transfer of essential customer information and insights.
Monitor, report, and respond to key onboarding metrics to improve the onboarding experience.
Maintain effective communication with all stakeholders, providing updates on onboarding activities, outcomes, and areas for enhancement.
Promote a positive onboarding experience, encouraging customers to advocate for Halter.
Who we’re looking for
Customer Centricity: A proven track record of enhancing customer experiences across various industries, complemented by exceptional communication skills that foster strong customer advocacy. You'll be obsessed about all things customer!
Critical Thinking: The ability to think critically and deeply to understand and resolve complex and unfamiliar customer challenges throughout the onboarding process. Proficiency in utilising data and analytical skills to continuously improve onboarding strategies is essential.
Organisational, Time, and Project Management Skills: A strong capability to maintain clear and concise feedback loops while effectively coordinating between internal and external stakeholders. The ideal candidate will also be able to manage projects from start to finish.
Our Office First Approach
There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.
We’re office first, not office only. This means working from the office everyday is our default setting, but we flex when we need to. We have a high-trust culture, so everyone is trusted to do what’s best for Halter.
Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.
Join our team
Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!
If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!
Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.
Why our team loves working at Halter:
Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations.
Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems.
You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our $1,000 personal growth fund.
This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"
