Auto Body Estimator

About Clutch:

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world-class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the role:

We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for an Auto Body Estimator to join our reconditioning facility team.

This role ensures that vehicle repair estimates are accurate, repairs are scheduled efficiently, and communication between repair shops and internal teams flows smoothly. You will help keep our reconditioning process on track, ensuring vehicles are repaired correctly and delivered on time.

What you’ll do:

• Review photos of damaged vehicles and help estimate repair costs (measured by accuracy, number of estimates, and turnaround time)

• Coordinate with repair shops to collect quotes, pricing, and service details

• Schedule repair appointments for vehicles being sent to repair facilities

• Organize and process invoices for repair services

• Respond to calls and emails from management with updates on scheduling and repair status

• Support high-volume estimating and appointment coordination in a fast-paced environment

• Maintain organized records of repair estimates, appointments, and communications

• Follow up with repair shops and internal teams to ensure deadlines are met

• Identify and resolve discrepancies or communication gaps between shops and management

• Use internal systems and communication tools (e.g., email, Google Drive, Slack) to track workflow

What we’re looking for:

Education:
High school diploma or equivalent

Skills:
Strong computer skills and proficiency with workflow tools; customer service skills and professional communication

License:
Valid driver’s license (minimum Class 5)

Work Authorization:
Legally authorized to work in Canada

Location:
Ability to commute to Enfield, Nova Scotia

Availability:
Able to commit to a full-time schedule of 40 hours per week, including overtime based on business needs

Other items to note:

Communication:
Frequent interaction with management, vendors, and internal teams

Problem Resolution / Analysis:
Identify issues in scheduling, estimates, or invoices and escalate when needed

Customer Service:
Professional and approachable communication style

Team / Individual Contributor:
Balance independent administrative tasks with team coordination

Leadership:
Opportunity to influence processes and operational efficiency

Working Conditions:
On-site role in a reconditioning facility

Mental and Physical Skill / Effort:
Attention to detail, multitasking, and organization required

It’d be great if you have:

• Previous administrative, customer service, or automotive support experience

• Familiarity with automotive repair terminology or shop operations

• Experience using scheduling, workflow, or task management tools

Why you’ll love it at Clutch:

• Autonomy & ownership – opportunity to build your process and influence the company workforce at every level

• Help shape the future of car buying and selling in Canada by leading a critical part of our reconditioning workflow

• Broad ownership over vehicle repair coordination during a phase of rapid growth

• Competitive compensation and top-of-market benefits

• Above market health & dental coverage starting from day one

Compensation:

• Wage: $20.00 per hour

Pay decisions reflect objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email talent@clutch.ca.