Senior Customer Engineer, LATAM - MCR (Santiago, Chile).
About the role
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Customer Engineer- Santiago, Chile. About the Role Cloudflare is on a mission to help build a better Internet. As enterprise solutions become more complex, Cloudflare is evolving how they partner with customers. The Customer Engineer (CE) drives the technical go-to-market strategy. You act as a trusted advisor who owns the technical relationship from first discovery to long-term adoption and account growth. Team: GTM (Go-To-Market) organization Reports to: Regional Customer Engineering Leader Structure: You do not hand off customers after the initial sale. Role Type: Quota-carrying technologist using AI workflows to cut down on busywork and focus on high-value architecture.Key Responsibilities Technical Validation: Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts (PoCs) for Security, Networking, and Developer Platforms. Customer Adoption & Value Realization: Oversee technical onboarding and implementation. Serve as the main contact for the customer. Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks. Commercial Accountability & Expansion: Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) to show return on investment (ROI) to executives. Trusted Advisory: Maintain deep relationships with key stakeholders through every stage—onboarding, maturity, renewal, and expansion. AI Orchestration & Workflow Automation: Act as an AI-augmented engineer. Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.
Minimum Qualifications Experience: Background in a customer-facing technical role like Solutions Engineering or Sales Engineering (leveling varies by experience). Technical Acumen: Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture. Commercial Mindset: Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles. Communication: Strong presentation skills to bridge deep tech details with C-suite business strategy.
Strongly Preferred Qualifications (Good-to-Haves) Cloudflare AI Stack Experience: Hands-on work with Cloudflare's developer platform and AI tools (Workers AI, AI Gateway, Vectorize) [15]. Applied AI Knowledge: Experience with prompt engineering, LLM orchestration, or RAG architectures. Coding/Scripting: Proficiency in Python, JavaScript, or similar languages for custom integration scripts and API connectors.
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
