Creative Director, Brand

About the role

Chime is looking for a Creative Director to shape what our brand looks, sounds and feels like — and to turn that into work people actually talk about.

This is an in-house creative leadership role on our Brand & Creative Marketing team. You will set the creative vision for integrated campaigns and carry it through every expression of the brand: brand films and broadcast, social-first work, partnerships and activations, and the always-on content that keeps a brand present between campaigns. You will lead a small in-house team of art directors, designers and copywriters, and direct the external agencies, production companies and partners who help scale the work.

We are looking for someone who thinks in platforms rather than executions — who can find the idea that holds up across a :30, a partnership, a feed and a retail moment. You should be comfortable pitching bold top-of-funnel brand work while understanding how the rest of the funnel earns it: campaigns that build awareness, move consideration and support conversion, and that stay honestly connected to what the business needs.

The base salary offered for this role and level of experience will begin at $201,000.00 and up to $279,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to 

• Set and evolve the creative vision for the Chime brand, and translate it into storytelling that drives awareness and consideration
• Lead integrated campaigns end to end — from platform and concept through production and final execution — across brand film and broadcast, social, partnerships, activations and owned channels
• Champion bold ideas, and make the case for them clearly to marketing, product and executive stakeholders
• Build creative that travels: social-first thinking, talent and partner collaborations, and moments designed to be shared rather than served
• Partner with brand, growth, product marketing and media leads so that campaign ideas hold up across the full funnel and are measurable against business goals
• Lead, mentor and grow a team of art directors, designers and copywriters, and set the standard for the quality of work the team ships
• Run creative reviews and brainstorms that raise the level of the idea, with clear direction and feedback people can act on
• Manage external creative agencies, production houses, and media and talent partners, and hold them to the same bar
• Use the tools that make a modern creative team faster — including AI in concepting, iteration and production — and help the team adopt what genuinely works
• Keep a sharp read on our members, the category and the cultural landscape, and let it shape the work

To thrive in this role, you have

• 8+ years in creative leadership, including at least 5 leading brand-level work
• A portfolio of consumer-facing campaigns you can walk us through — the strategic problem, the idea, and what happened
• At least one brand platform you built or meaningfully shaped that changed how people saw a company
• Experience in a creative agency environment, and the craft standard that comes with it
• Work that has run in more than one form: brand film or broadcast produced with agency and production partners, social-native work, and partnership or activation initiatives
• A track record leading and developing a small in-house creative team, and getting the best out of external partners
• Fluency across the funnel, including the view that lower-funnel work is a creative problem too
• Excellent communication and presentation skills — you can sell an idea into a skeptical room and explain why it is right
• Practical experience using AI tools in the creative process, and a point of view on where they help and where they do not

#LI-Hybrid #LI-AM1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.