--- title: "Application Support Analyst" company: "Zilch" company_url: "https://www.remjobs.works/companies/zilch" url: "https://www.remjobs.works/job/zilch-application-support-analyst-46d3ce7a-c7f3-4854-a495-8957a6adba1f" apply_url: "https://jobs.ashbyhq.com/zilch/72456ebf-df94-4631-9679-8a387a2d1010" workplace: onsite location: "Zilch UK" employment_type: full-time seniority: mid role: customer-support region: united-kingdom skills: ["aws", "python", "sql"] date_posted: 2026-08-27T11:00:41.885Z first_seen_by_remjobs: 2026-09-15T14:58:51.016Z --- # Application Support Analyst **Zilch** · Zilch UK Apply: https://jobs.ashbyhq.com/zilch/72456ebf-df94-4631-9679-8a387a2d1010 ## About Zilch Shop online and in-store with a no-interest* Zilch credit card. Split the cost over 6 weeks or 3, 6 or 12 months. From 14.9% APR rep. Credit subject to status. *Fees and T&Cs apply. ## About the role **Who we are:** We're one of Europe's fastest-growing fintech companies – on a mission to create the world's most empowering way to pay. We launched the product in 2020 and achieved double unicorn status, valued at $2 billion, and since then have taken on more than 6 million customers. Our mission is to become the best way to pay for anything, anywhere and say goodbye to credit costs for everyone. This is huge. Want to join us? **Day to day responsibilities:** - Working closely with other teams to understand their application needs, help them select best platforms, provision and support them. - Be the main point of contact and expertise on business applications used by other teams (including Intercom, Aircall, Assembled and MaestroQA), as well as the core Zilch platform. - Responding to incidents affecting our business applications, communicating the impact to internal teams and finding solutions or workarounds. - Building relationships with our application suppliers, working with them to resolve bugs and request new features. - Continually improving tooling, practices and knowledge in the Business Applications team, including writing documentation and researching new ideas. - Designing and building AI-driven workflows and automations (e.g. prompting for procedures/tasks, agentic workflows), and taking these live in a controlled, tested way. - Working with our data to ensure we store and process information securely and effectively. - Working in an agile environment on systems which are critical for our customers. - Assist in ad-hoc technology support and technology related duties. **We're looking for:** - Proven analytical skills and ability to problem solve. - Understanding of business applications and processes; proven track record in supporting the business' usage of those. - Understanding of APIs and integrations. - Ability to learn new concepts and applications quickly by getting stuck in. - Proven ability to implement best practice processes and application usage. - Ability to manage their own work pipeline as well as work as a part of a team, taking initiative to fit in with how we work. - Practical experience with AI and prompting techniques — building AI-assisted workflows or automations, not just an interest in the space. - Good understanding of change management, testing, UAT and release validation. - Ability to explain technical concepts to non-technical stakeholders, and vice versa. - Strong awareness of data security best practices. **Bonus Skills:** - Experience working in or supporting Operations/Customer Service teams. - Experience supporting Intercom or similar customer service platforms. - Experience implementing and supporting business applications such as CRM and ERP systems. - Experience supporting telephony systems (like Aircall, Amazon Connect, Ujet). - SQL and/or Python scripting. - Usage of low-code integration/automation platforms like n8n, Zapier, Workato, Hightouch, OutSystems. - Exposure to workflow management systems. - Familiarity with AWS and Datadog (or similar cloud/monitoring tooling).**Benefits, Compensation & Savings:** - Pension scheme. - Death in Service scheme. - Income Protection. - Permanent employees enjoy access to our Share Options Scheme. - 5% back on in-app purchases. - £200 for WFH Setup.**Health & Wellbeing:** - Private Medical Insurance including; - GP consultations (video, telephone or face-to-face). - Prescribed medication. - In-patient, day-patient and out-patient care. - Mental health support. - Optical, dental & audiological cover. - Physiotherapy. - Advanced cancer cover. - Menopause support. - Employee Assistance Programme including:Unlimited mental health sessions. - 24/7 remote GP & physiotherapy. - 24/7 helpline for emotional & practical support. - Savings & discounts on everyday shopping. - 1:1 personalised well-being consultations. - Gym membership discounts.**Family Friendly Policies:** - Enhanced maternity pay. - Enhanced paternity pay. - Enhanced adoption pay. - Enhanced shared parental leave.**Learning & Development:** - Professional Qualifications. - Professional Memberships. - Learning Suite for e-courses. - Internal Training Programmes. - FCA & Regulatory training.**Workplace Perks:** - Hybrid working: office-based Monday, Wednesday, and Thursday; remote working Tuesday and Friday - Casual dress code. - Workplace socials. - Healthy snacks. --- Source: Zilch's own career page, read by RemJobs. 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