--- title: "Customer Support Executive" company: "Zego" company_url: "https://www.remjobs.works/companies/zego" url: "https://www.remjobs.works/job/zego-customer-support-executive-3327a7f3-c9d4-4b15-9181-4fce5bd920a4" apply_url: "https://jobs.ashbyhq.com/zego/ffa8fbb3-a6f2-48ec-bb71-8e306babd4ba" workplace: hybrid location: "London" employment_type: full-time seniority: mid role: customer-support region: united-kingdom skills: ["figma", "snowflake"] date_posted: 2026-09-16T13:29:36.360Z first_seen_by_remjobs: 2026-09-16T13:50:15.379Z --- # Customer Support Executive **Zego** ยท London Apply: https://jobs.ashbyhq.com/zego/ffa8fbb3-a6f2-48ec-bb71-8e306babd4ba ## About Zego Zego makes insurance simple for drivers and businesses, with flexible cover and telematics that reward safer habits - trusted by over half a million UK drivers. ## About the role #### About Zego ๐Ÿš€ At Zego, we're on a mission to do the good thing, not the insurance thing. Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive. We're not just updating insurance. We're leading the AI evolution in the industry. For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook. We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers. If you're ready to build the future of insurance, we're hiring. **We're leading the AI evolution in insurance **๐Ÿค– We move fast, without the layers that usually slow things down. AI takes the routine work off every team, from Finance to Product to Marketing, so people ship real code and launch custom dashboards in minutes. Engineering commits are entirely AI-assisted, which shifts the focus from team size to the quality of your thinking, and our data warehouse connects directly to an AI assistant for instant answers. Backed by a modern tech stack (Claude Code, Snowflake, Figma and Zapier) and a commitment to adopting new tools in days rather than quarters, you get complete ownership to do the most impactful work of your career. Do not take our word for it. Read what Zegons say about us on [Glassdoor](https://www.glassdoor.co.uk/Overview/Working-at-Zego-Insurance-EI_IE1851459.11,25.htm). **What you'll be doing** - You will assist our customers by phone, dealing with Sales & Support related enquiries - You will ensure customer satisfaction and provide professional customer support over the phone - You will maintain a positive, empathetic and professional attitude toward customers at all times and build productive trust relationships with customers on the phone - You will respond promptly to customer inquiries by email and live chat. - You will build a knowledge of our products inside and out so that you can answer questions. - You will input customer information and data provided into an in-house system**What you'll need to be succesfull in this role** - You have proven skills working within a high performing target-driven call centre environment. - You are obsessive about customer experience and act as an advocate for our customers - You're able to listen to customers needs, focusing in on their core concerns, you have an eye for detail and a flair for building rapport - You have an ability to multitask, set priorities and manage time effectively - You are adaptable to change & a fast learner - You're able to attend London office (by Bank) for 2 weeks for training - You are able to remotely work 37.5-hours between the hours of 8am - 7pm Monday - Sunday #### The Zego ways of working ๐Ÿก Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our central London office weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it. We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year. [Here is what the last one looked like](https://www.youtube.com/watch?v=QKOYDx6AMxQ). #### Benefits ๐ŸŽ ๐Ÿ’ฐ Market-competitive salary, benchmarked against your function and reviewed every year ๐Ÿ† Annual performance bonus, linked to company performance and your contribution ๐Ÿ“ˆ Share options, a real stake in the company and a share in the future you build ๐Ÿฉบ Private medical insurance, for you and your family ๐Ÿ–๏ธ Pension, generous holiday, and ยฃ1,000 a year to spend on getting to the office or learning something new ๐Ÿ’ป Cutting-edge systems and tools, so you always have what you need to drive your impact Ready to do the most impactful work of your career? We want to hear from you. **Zego, leading the AI evolution in insurance.** #### Equal opportunities ๐ŸŒˆ *We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.* --- Source: Zego's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/zego-customer-support-executive-3327a7f3-c9d4-4b15-9181-4fce5bd920a4