---
title: "Customer Success Manager"
company: "Xsolla"
company_url: "https://www.remjobs.works/companies/xsolla"
url: "https://www.remjobs.works/job/xsolla-customer-success-manager-86c4c7e8-63a8-40ac-bd7c-280fecc492b7"
apply_url: "https://jobs.lever.co/xsolla/f84f5fea-c0d4-4127-9e43-2eb15c409eb0"
workplace: remote
location: "Russia"
remote_scope: "Russia"
employment_type: full-time
seniority: mid
role: customer-support
region: other
date_posted: 2026-08-21T08:25:17.323Z
first_seen_by_remjobs: 2026-09-15T16:26:01.473Z
---

# Customer Success Manager

**Xsolla** · Russia

Apply: https://jobs.lever.co/xsolla/f84f5fea-c0d4-4127-9e43-2eb15c409eb0

## About Xsolla

Find out how you can launch, monetize and scale your video games worldwide, with no upfront costs, using Xsolla's comprehensive suite of tools and services.

## About the role

We are looking for a highly motivated and strategic **Customer Success Manager** to join our team. In this role, you will manage a portfolio of high-value clients, ensuring their satisfaction, growth, and long-term retention. Acting as a trusted advisor, you’ll be the key point of contact between our customers and internal teams, driving product adoption, identifying new business opportunities, and ensuring seamless execution of customer needs.

##### Key Responsibilities

- Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.

- Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.

- Propose new products, features, and solutions to drive customer value and support their ongoing success.

- Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.

- Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.

- Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.

- Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.

- Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.

- Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.

##### Qualifications

- Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles

- Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.

- Excellent communication, presentation, and problem-solving skills.

- English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.

- Comfortable working cross-functionally with product, engineering, and sales teams.

- Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.

- Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.

- Experience in industry, e.g., gaming, SaaS, fintech is a plus.

##### Why Join Us

- Opportunity to work with top-tier clients and make a measurable impact.

- A dynamic, collaborative team culture that values innovation and initiative.

- Continuous learning and growth opportunities within a global organization.

---

Source: Xsolla's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/xsolla-customer-success-manager-86c4c7e8-63a8-40ac-bd7c-280fecc492b7