---
title: "O365 Service & Process Lead"
company: "WPP"
company_url: "https://www.remjobs.works/companies/wpp"
url: "https://www.remjobs.works/job/wpp-o365-service-process-lead-23fea12c-e3b1-49c8-add7-ea5b4847443d"
apply_url: "https://job-boards.greenhouse.io/wpp/jobs/8820208002"
workplace: onsite
location: "India"
employment_type: unspecified
seniority: lead
role: other
region: india
date_posted: 2026-09-21T07:21:58.000Z
first_seen_by_remjobs: 2026-09-21T07:43:35.042Z
---

# O365 Service & Process Lead

**WPP** · India

Apply: https://job-boards.greenhouse.io/wpp/jobs/8820208002

## About the role

**WPP is the trusted growth partner for the world’s leading brands. **

**We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. **
** **
**We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.**
** **
**Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. **
** **
**For more information, visit [WPP.com.](https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0)**
** **

**Why we're hiring:**

Own the service-management processes and quality for the M365 estate, ensuring consistent, well-governed operations and continuous improvement across the Kyndryl-delivered service.

**What you'll be doing:**

- Define and maintain M365 service-management processes and standards.

- Govern Kyndryl process adherence, SLAs and service quality.

- Own service reporting, reviews and continuous improvement.

- Drive problem management and root-cause elimination.

- Support audits, compliance and governance.

- Coordinate day-to-day delivery with Kyndryl run teams across incident, request and problem management.

- Govern operational SLAs and KPIs and drive partner service improvement.

- Manage operational escalations and ensure low-risk, well-controlled change.

**What you'll need:**

- Service management and process design for M365.

- ITIL and continual-service-improvement practice.

- Vendor governance and SLA reporting.

- Data analysis and reporting.

- Stakeholder management.

- Proven experience leading operational teams for the relevant platforms.

- ITIL / service-management experience and a vendor-coordination track record.

- Relevant certifications or equivalent experience.

**Who you are:**

**You're open*:* **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

**You're optimistic*:*** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

**You're extraordinary:** we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

**What we'll give you:**

**Passionate, inspired people** – We aim to create a culture in which people can do extraordinary work.

**Scale and opportunity** – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

**Challenging and stimulating work** – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

**We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.**

**WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.**

###### Please read our Privacy Notice ([https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment](https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment)) for more information on how we process the information you provide.

---

Source: WPP's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/wpp-o365-service-process-lead-23fea12c-e3b1-49c8-add7-ea5b4847443d