--- title: "Executive Support Lead, Americas" company: "WPP" company_url: "https://www.remjobs.works/companies/wpp" url: "https://www.remjobs.works/job/wpp-executive-support-lead-americas-fe06af1e-770e-4055-904e-d00d4677db58" apply_url: "https://job-boards.greenhouse.io/wpp/jobs/8820162002" workplace: onsite location: "New York City, New York, United States" employment_type: unspecified seniority: lead role: customer-support region: united-states date_posted: 2026-09-18T14:17:12.000Z first_seen_by_remjobs: 2026-09-18T14:32:22.572Z --- # Executive Support Lead, Americas **WPP** · New York City, New York, United States Apply: https://job-boards.greenhouse.io/wpp/jobs/8820162002 ## About the role **WPP is the trusted growth partner for the world’s leading brands. ** **We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. ** ** ** **We work with the world's most valuable brands and have global reach across 100+ markets, with deep local expertise.** ** ** **Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow. ** ** ** **For more information, visit [WPP.com.](https://eur02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwpp.com%2F&data=05%7C02%7CErica.Durr%40wpp.com%7C9bf4566a65bc46a48ac008de749116ea%7C150b5e663d884dee83f6ed149b727a00%7C0%7C0%7C639076363668176216%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Q9juosud56XGLThSFZ1NpPZd6FXpJPxV74OeRZWoh%2B4%3D&reserved=0)** ** ** **Why we're hiring:** WPP is a creative transformation company, building better futures for our people, clients, and communities. As part of our ongoing commitment to strong governance and operational excellence, we are expanding our second-line assurance capability to ensure our corporate business platforms operate with high integrity, effective controls, and audit-ready evidence. The Executive Support Lead, Amercias is responsible for leading the executive support function across their primary campus, ensuring the consistent delivery of proactive, high-touch technology services to executive stakeholders. The role combines hands-on executive technology support with regional operational oversight, stakeholder management, service governance and team development to deliver a world-class executive support experience. This is a fully office-based role requiring five days per week onsite to provide visible leadership, maintain operational oversight and ensure consistent support for executive stakeholders. **What you'll be doing:** **Service Delivery & Operations ** • Lead the delivery of executive support services across the region ensuring consistency, quality and accountability • Maintain regional operational standards aligned with the global Executive Support strategy • Provide direct executive technology support to assigned executive stakeholders, acting as a senior escalation and support resource where required • Ensure resources and office coverage are aligned with executive demand and business priorities • Drive adoption of agreed service processes, support methodologies and operational best practices • Ensure support services meet business expectations and agreed service commitments • Oversee the effective management and lifecycle of technology assets and stock • Lead regional delivery of executive technology programmes, onboarding initiatives and service enhancements • Contribute to the development of global Executive Support standards and operating model • Develop and maintain strong relationships with executive stakeholders and key business partners • Ensure regional compliance with technology, security and governance requirements **Team Leadership & Capability Development ** • Lead, coach and develop Executive Support Specialists within the region • Drive a culture of accountability, ownership, professionalism and customer excellence • Support workforce planning, recruitment, onboarding and capability development • Develop specialist expertise across executive support disciplines including AV, collaboration, mobility and onboarding **Service Governance & Continuous Improvement ** • Establish regional service governance, reporting and performance management processes • Monitor service performance and identify opportunities to improve the executive experience • Identify trends, risks and recurring issues affecting executive stakeholders • Implement service improvements that enhance efficiency, consistency and stakeholder satisfaction • Drive a proactive approach to issue prevention and service improvement across the executive population • Ensure executive incidents and priority service requests receive appropriate oversight and prioritisation **What you'll need:** **Skills / Experience Requirements ** • Strong people leader with experience in building high performing support teams • 5+ years’ experience supporting senior executives, C-suite leaders, board members, or equivalent executive stakeholders • Executive focused with exceptional stakeholder management and relationship building skills • Calm and effective during high-pressure situations and executive escalations • Excellent communicator, capable of influencing both technical and non-technical audiences • Professional, discreet and highly trusted when operating within executive environments **Who you are:** **You're open*:* **We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working. **You're optimistic*:*** We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected. **You're extraordinary:** We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day. **What we'll give you:** **Passionate, inspired people** – We aim to create a culture in which people can do extraordinary work **Scale and opportunity** – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. **Challenging and stimulating work** – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge? #LI-Hybrid The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to [https://mybenefits.wpp.com/public/welcome](https://mybenefits.wpp.com/public/welcome) for more details. .$100,000—$230,000 USD**We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.** **WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.** ###### Please read our Privacy Notice ([https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment](https://www.wpp.com/en/careers/wpp-privacy-policy-for-recruitment)) for more information on how we process the information you provide. --- Source: WPP's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/wpp-executive-support-lead-americas-fe06af1e-770e-4055-904e-d00d4677db58