---
title: "Customer Success - Trainer"
company: "Wing Assistant"
company_url: "https://www.remjobs.works/companies/wing-assistant"
url: "https://www.remjobs.works/job/wing-assistant-customer-success-trainer-f8a8c3d3-735a-4eb5-b5bc-13deed7eb0bb"
apply_url: "https://jobs.lever.co/getwingapp/f5364211-b2af-4df7-8eae-ee0d38368f65"
workplace: remote
location: "Makati"
remote_scope: "Makati"
employment_type: full-time
seniority: mid
role: customer-support
region: other
skills: ["hubspot"]
salary: "₱50,000–₱70,000 per month"
date_posted: 2026-08-25T11:49:28.791Z
first_seen_by_remjobs: 2026-09-15T16:25:48.327Z
---

# Customer Success - Trainer

**Wing Assistant** · Makati

Salary: ₱50,000–₱70,000 per month

Apply: https://jobs.lever.co/getwingapp/f5364211-b2af-4df7-8eae-ee0d38368f65

## About the role

**About the Role:**
 
We're looking for a **Customer Success - Trainer** to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
 
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

##### Key Responsibilities

- Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management

- Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback

- Develop and deliver coaching plans tailored to individual performance metrics and team goals

- Collaborate with leadership on team skill development, training needs, and continuous improvement

- Lead training sessions and skill refreshers to reinforce best practices and performance standards

- Maintain standardized coaching documentation and feedback tools

- Track, report, and analyze coaching effectiveness and performance trends

##### Candidate Requirements

- Experience coaching Customer Success Managers, Account Managers, or similar roles

- Solid foundation in quality assurance and structured feedback delivery

- Former BPO trainers with QA and client-facing experience are strongly encouraged to apply

- Excellent communication, facilitation, and coaching skills

- Familiarity with CRMs and performance coaching tools

- Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule

- Must present original coaching/training materials during the hiring process

##### Hiring Requirement – Simulation & Mock Deck

- Conduct a mock training simulation (live)

- Present a self-made presentation deck on the following topics:

- “What is a Customer Success Manager?”

- “How to Be a Successful CSM”

- This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
**Preferred Skills:**
 
Background in SaaS, B2B services, or subscription-based support
Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
Training or coaching certifications are a plus

---

Source: Wing Assistant's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/wing-assistant-customer-success-trainer-f8a8c3d3-735a-4eb5-b5bc-13deed7eb0bb