---
title: "Client Retention Specialist"
company: "Weploy"
company_url: "https://www.remjobs.works/companies/weploy"
url: "https://www.remjobs.works/job/weploy-client-retention-specialist-8b797275-7194-4735-ae10-bab0e6b0d85d"
apply_url: "https://job-boards.greenhouse.io/weploy/jobs/8819702002"
workplace: onsite
location: "Sydney"
employment_type: unspecified
seniority: mid
role: other
region: asia-pacific
date_posted: 2026-09-18T07:41:29.000Z
first_seen_by_remjobs: 2026-09-18T07:42:59.210Z
---

# Client Retention Specialist

**Weploy** · Sydney

Apply: https://job-boards.greenhouse.io/weploy/jobs/8819702002

## About the role

**Be Part of a Supportive Team & Make a Real Difference in People's Lives!**

As a Client Retention Specialist, you'll help customers navigate important decisions about their insurance, providing support, guidance and solutions that deliver positive outcomes. This is a role for someone who enjoys meaningful conversations, can think critically and takes pride in delivering outstanding service.

#### Why You'll Love This Role:

- Permanent position with real career growth – Join a genuinely supportive company that values and develops its people.

- No sales pressure – Focus purely on helping customers with their existing life insurance policies and claims.

- Competitive salary – $71K base + super

- Fantastic location – Work in Sydney CBD, directly across from Town Hall station.

- Customer-centric culture – Be part of a loving, supportive environment that celebrates team wins and individual milestones.

- Coaching-focused leadership – Work under the Head of Client Services, who is committed to your development and success.

#### What You'll Be Doing:

- Handling inbound customer calls and emails with urgency, empathy, and professionalism.

- Answering policy questions and helping customers feel confident about their life insurance decisions.

- Supporting customers through difficult conversations with compassion – including those who have lost loved ones.

- Providing accurate, helpful information while following clear scripted conversations.

- Keeping detailed records of customer interactions to ensure continuity of care.

- Working towards team KPIs including answering 90% of calls within 20 seconds.

- Participating in ongoing training to stay across products and compliance standards.

- Contributing to the company's supportive team culture where everyone is valued.

#### What We're Looking For:

- Genuine passion for customer service – Experience in customer service, contact centres, retention or support environments

- Clear English communication skills – You can articulate complex information clearly and effectively.

- Emotional resilience – You can handle sensitive, emotionally challenging conversations with grace and empathy.

- Contact centre experience highly desirable – Phone-based customer service background is a strong advantage.

- Australian resident with valid work rights – Visa holders cannot be considered at this time.

- A team player – You thrive in collaborative environments and want to be part of a tight-knit, supportive culture.

**Important Note:** Life insurance experience is beneficial but not essential – we value genuine customer service passion above all. However, be aware that past trauma may make some aspects of this role challenging.

#### The Details:

- Start date: ASAP

- Pay: $71,000 base + super

- Training: up to 4 weeks of incredible training

- Working Hours: Monday–Friday, rotating roster between 8am-6pm (8-4, 8:30-4:30, 9-5 shifts)

- Work Arrangement: On site to begin with and then moving to hybrid (1 day WFH)

- 2 x roles available: 1 x 10 month contract and 1 x 18 month contract

##### Join us for:

- Monday and Wednesday 10am company-wide huddles – Stay connected with leadership and the broader team

- Regular team celebrations – Lunches, EOFY parties, birthday celebrations, and team activities

- Comprehensive employee benefits – Access to Sonder EAP for you, friends, and family; easy access to nurses for health support; novated lease options

- Leadership that cares – Work with the team who have built strong, lasting relationships and genuinely invest in their people

- A culture of recognition – Your contributions are noticed, valued, and celebrated

#### Ready to Make a Difference?

If you're someone who wants to help people during life's most important moments and thrive in a supportive, team-oriented environment, we'd love to hear from you!

**Apply now and bring your customer service passion to a company that genuinely values empathy, excellence, and making a positive impact every day.**

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Source: Weploy's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/weploy-client-retention-specialist-8b797275-7194-4735-ae10-bab0e6b0d85d