---
title: "Technical Support Manager (L2) (m/f/d)"
company: "voize"
company_url: "https://www.remjobs.works/companies/voize"
url: "https://www.remjobs.works/job/voize-technical-support-manager-l2-m-f-d-70c07b22-fb60-4546-af93-93557e2a4b43"
apply_url: "https://jobs.ashbyhq.com/voize/575f87cf-00ba-46f1-ae20-86a64c3766e9"
workplace: remote
location: "Berlin"
remote_scope: "Berlin"
employment_type: full-time
seniority: mid
role: customer-support
region: europe
skills: ["docker", "linux"]
date_posted: 2026-09-11T10:49:54.556Z
first_seen_by_remjobs: 2026-09-11T11:02:05.955Z
---

# Technical Support Manager (L2) (m/f/d)

**voize** · Berlin

Apply: https://jobs.ashbyhq.com/voize/575f87cf-00ba-46f1-ae20-86a64c3766e9

## About voize

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. 

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 100,000 nurses rely on our AI companion** to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

## About the role

#### 🎤 Why voize? Because we’re more than just a job!

At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems **that pull them away from what matters most: **people**.

**Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don't replace humans with technology - **we amplify their impact.**

Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!**

#### 💡 Your Mission: Keep 1,000+ care facilities running

When voize works, nurses get 39 minutes of their shift back. When something breaks, a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release; documentation stops and care teams feel it immediately. Your mission: make sure that never lasts long, and never happens twice.

As Level 2 Technical Support Manager, you own our technically hardest customer cases end-to-end. You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem — with a direct line to our Engineering team, not a ticket queue between you. And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once.

#### 🚀 Your Daily Business — No two days are alike

- Own escalated cases from 1st-level support end-to-end: reproduce, isolate the fault across app, backend, customer network, and third-party systems and keep the customer clearly informed until it's solved

- Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux)

- Untangle customer-side IT — firewalls, proxies, certificates, MDM-managed shared devices — often in direct coordination with a facility's IT

- Take the lead in critical incidents: assess which facilities are affected, drive resolution together with Engineering, and own clear, timely communication to customers and internal stakeholders

- Turn recurring issues into permanent fixes: root-cause analyses with Product & Engineering, input into pre-release QA, runbooks and knowledge-base articles that make the whole team faster

- Mentor 1st-level colleagues on technical topics and help shape our escalation playbooks as the team grows

#### 🤝 Your Skillset — What you bring to the table

- Hands-on experience with observability/monitoring tools (e.g., Grafana, Sentry) — you can use logs, metrics, and traces to quickly isolate issues

- Solid Windows and/or Linux system administration in enterprise or customer environments — you're at home in logs, configs, and the command line

- Strong networking fundamentals (firewalls, proxies, DNS, TLS/certificates, routing) — you can figure out why two systems can't talk to each other

- Hands-on experience with APIs and system integrations — you can read a payload and trace where data breaks between systems

- Experience owning 2nd/3rd-level escalations in complex environments — structured, calm, and thorough under pressure

- Clear, empathetic communication with very different audiences: care home administrators, external IT providers, and our engineers

- German at C2 / native level — our customers work with us in German, so this is a hard requirement (plus good English for internal collaboration)

- Nice to have: MDM / device-fleet management, virtualization or Docker, web servers (IIS/Nginx), experience with healthcare or other regulated-industry software

#### 🎯 Our Success Mindset — How we work at voize

- You take ownership — when a case is yours, it's yours until it's solved, documented, and prevented

- You're resilient — you see challenges as opportunities, not obstacles

- You work iteratively — test, learn, and improve instead of aiming for perfection

- You value open feedback and contribute to a positive, transparent team culture

#### 🌱 Growing together – what you can expect at voize

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care

- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany

- Become a co-creator of our success with stock options

- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible

- You decide when you work best, that means flexible working hours and a good hybrid set-up

#### ✨ Ready to talk? Apply now! 🚀

We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

---

Source: voize's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/voize-technical-support-manager-l2-m-f-d-70c07b22-fb60-4546-af93-93557e2a4b43