---
title: "Founding Technical Account Manager  (French Speaking) m/f/d"
company: "voize"
company_url: "https://www.remjobs.works/companies/voize"
url: "https://www.remjobs.works/job/voize-founding-technical-account-manager-french-speaking-m-f-d278b50c-fac6-49a7-af45-c20c1c498188"
apply_url: "https://jobs.ashbyhq.com/voize/6be506cc-141f-404e-8de8-1322bd147104"
workplace: remote
location: "Berlin"
remote_scope: "Berlin"
employment_type: full-time
seniority: founding
role: customer-support
region: europe
date_posted: 2026-08-07T08:53:04.633Z
first_seen_by_remjobs: 2026-09-04T18:44:58.735Z
---

# Founding Technical Account Manager  (French Speaking) m/f/d

**voize** · Berlin

Apply: https://jobs.ashbyhq.com/voize/6be506cc-141f-404e-8de8-1322bd147104

## About voize

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. 

We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 100,000 nurses rely on our AI companion** to ease their daily workload.

Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.

## About the role

#### 🎤 Why voize? Because we're more than just a job!

At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: **people**.

**Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don't replace humans with technology - **we amplify their impact.**

Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload.

As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we're looking for you to join us on this mission!**

#### 💡 Your Mission: Be the technical backbone of our French launch

France is our next big market - and as our **Founding Technical Account Manager (France)**, you are the first dedicated customer-facing technical hire for it. You become the single clear technical owner for our first French customers across their entire lifecycle: implementation, technical setup, rollout support, ongoing troubleshooting, and continuous improvement.

This is a true founding role. You'll operate as a one-person Swiss army knife across Technical Support and Solution Engineering - solving hands-on today, and building the playbooks, documentation, and processes that a whole French technical team will run on tomorrow. Your work makes voize's first French customers wildly successful - and referenceable.

#### 🚀 Your Daily Business - No two days are alike

- Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage

- Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations

- Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French

- Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future hires in the market will ramp on

- Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering

- Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team

- Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback

#### 🤝 Your Skillset - What you bring to the table

- Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment

- Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you

- Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked

- Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report

- Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving

- Full professional proficiency in French (spoken & written) - you'll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration. German is a plus.Nice to have (but not required)

- Experience in healthcare, senior care, or another regulated industry - knowledge of the French care sector and its software ecosystem is a big plus

#### 🌱 Growing together - what you can expect at voize

- We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people

- We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely across Germany

- Become a co-creator of our success with stock options

- Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible, plus free language courses

- You decide when you work best, that means flexible working hours and a good hybrid set-up.

#### ✨ Ready to talk? Apply now! 🚀

We look forward to your application and can't wait to meet you - no matter who you are or what background you have!

---

Source: voize's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/voize-founding-technical-account-manager-french-speaking-m-f-d278b50c-fac6-49a7-af45-c20c1c498188