--- title: "Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech" company: "voize" company_url: "https://www.remjobs.works/companies/voize" url: "https://www.remjobs.works/job/voize-founding-onboarding-customer-success-manager-us-m-f-faa62eb6-b3c7-434d-832b-3276dc8c0946" apply_url: "https://jobs.ashbyhq.com/voize/7fd6be69-0750-476f-9968-64f5edad0ca7" workplace: hybrid location: "New York" employment_type: full-time seniority: founding role: ai-machine-learning region: united-states date_posted: 2026-08-25T15:33:23.679Z first_seen_by_remjobs: 2026-09-04T18:44:58.735Z --- # Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech **voize** · New York Apply: https://jobs.ashbyhq.com/voize/7fd6be69-0750-476f-9968-64f5edad0ca7 ## About voize At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 100,000 nurses rely on our AI companion** to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. ## About the role #### 🎤 Why voize? Because we’re more than just a job! At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to **busywork and complex systems** that pull them away from what matters most: **people**. **Our vision is to change that by building AI companions** that seamlessly take over digital workflows. We don’t replace humans with technology - **we amplify their impact.** Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion** to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!** #### 💡 Your Mission: Drive product activation and customer success in the US As a **Founding Onboarding Manager and Customer Success Manager (US)**, you will own the rollout and ongoing success of our first US customers. #### 🚀 Your Daily Business - No two days are alike - Own the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer health - Deliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quickly - Drive adoption through clear processes, smart touchpoints, and proactive communication - Monitor customer health, usage, and ticket patterns to spot risks proactively - Run virtual touchpoints, office hours, and scalable enablement formats - Create and optimize training materials: Continuously update and improve training content based on feedback and onboarding friction - Collaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback #### 🤝 Your Skillset - What you bring to the table - Excellent can-do mentality and natural ownership - Proven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment) - Amazing communication and presentation skills, with the ability to engage, motivate, and guide users - Passion for technology adoption and empowering others to embrace change - Confidence working with data, dashboards, and signals to understand customer health and adoption - Curiosity about technical setups and workflows (no coding required) - The ability to manage many customers without losing overview - A preference for clarity and structure over chaos - Empathy and calm in complex, human-centered environments - Willingness to travel regularly to customers across US #### 🌱 Growing together - what you can expect at voize - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for people - We foster an open, collaborative culture with regular team events from our New York Hub. - Become a co-creator of our success with stock options - Generous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan. #### ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you - no matter who you are or what background you have! --- Source: voize's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/voize-founding-onboarding-customer-success-manager-us-m-f-faa62eb6-b3c7-434d-832b-3276dc8c0946