--- title: "Customer Support Manager (m/f/d)" company: "voize" company_url: "https://www.remjobs.works/companies/voize" url: "https://www.remjobs.works/job/voize-customer-support-manager-m-f-d-307ce457-654c-4c11-8ae0-23b50ef29eee" apply_url: "https://jobs.ashbyhq.com/voize/6a28b9c9-5622-4317-9e04-af4549836192" workplace: remote location: "Berlin" remote_scope: "Berlin" employment_type: full-time seniority: mid role: customer-support region: europe date_posted: 2026-09-11T10:52:48.626Z first_seen_by_remjobs: 2026-09-11T11:02:05.955Z --- # Customer Support Manager (m/f/d) **voize** · Berlin Apply: https://jobs.ashbyhq.com/voize/6a28b9c9-5622-4317-9e04-af4549836192 ## About voize At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,500+ care facilities trust voize, and over 100,000 nurses rely on our AI companion** to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. ## About the role #### 🎤 Why voize? Because we’re more than just a job! At voize, **we believe the greatest gift to frontline workers is time - time to care, connect, and be present.** Today, that time is lost to admin work that pulls nurses away from what matters most: **people**. We’re changing that by building the AI companion that frees nurses from admin, **giving them back up to 30% of time**. We don’t replace humans - we support and amplify their impact. **Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion** to ease their daily workload. Our mission is backed with a **$50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.** As a fast-growing team, we combine first-in-class technology with meaningful social impact. **And now, we’re looking for you to join us on this mission!** #### 💡 Your Mission: Own inbound support and drive great resolutions As a **Customer Support Manager** at voize, you are responsible for delivering a consistently excellent customer experience across our inbound channels — **voice, chat, and email**. You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with **Technical Support** and other internal teams to ensure problems are solved thoroughly and communication stays clear. #### 🚀 Your Daily Business – No two days are alike - Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses. - Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure. - Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input. - Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution. - Handle escalations calmly and effectively, balancing urgency with quality and customer trust. #### 🤝 Your Skillset – What you bring to the table - Strong customer support foundation: you have experience in customer support, customer success, operations, or a similar customer-facing role. - Experience working with support tooling, such as ticketing systems, knowledge bases, and chat/phone systems. - Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust. - Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck. - Comfort with technical topics (high level): you can work with concepts like integrations, browsers, devices, and permissions — without needing to be an admin or engineer. - Ownership and reliability: you follow through, keep stakeholders informed, and care about quality. - Collaboration mindset: you enjoy working with different teams and helping build better ways of working. - Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration. #### 🎯 Our Success Mindset – How we work at voize - Resilience is one of your strengths: you stay calm under pressure and see challenges as opportunities. - Iteration suits you: you test, learn, and improve constantly instead of waiting for perfection. - You value open communication and constructive feedback: and you contribute to a positive team culture. #### 🌱 Growing together – what you can expect at voize - We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care - We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany - Become a co-creator of our success with stock options - Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible - You decide when you work best, that means flexible working hours and a good hybrid set-up. #### ✨ Ready to talk? Apply now! 🚀 We look forward to your application and can’t wait to meet you – no matter who you are or what background you have! --- Source: voize's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/voize-customer-support-manager-m-f-d-307ce457-654c-4c11-8ae0-23b50ef29eee