---
title: "Road Supervisor"
company: "Via"
company_url: "https://www.remjobs.works/companies/via"
url: "https://www.remjobs.works/job/via-road-supervisor-5a13491c-fab8-4d53-97d8-977c9f388e03"
apply_url: "https://job-boards.greenhouse.io/via/jobs/8761230002"
workplace: onsite
location: "Mountain View, CA "
employment_type: unspecified
seniority: mid
role: other
region: united-states
date_posted: 2026-08-31T15:01:57.000Z
first_seen_by_remjobs: 2026-09-15T15:14:04.092Z
---

# Road Supervisor

**Via** · Mountain View, CA 

Apply: https://job-boards.greenhouse.io/via/jobs/8761230002

## About the role

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a** Road Supervisor**, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders. You may also serve as a protection driver, operating a vehicle as needed to support service coverage, lead by example, and ensure excellent customer service for our riders.

**This is a full-time, in-person, shift-based position requiring approximately**** 40–45 hours per week (8–9 hour shifts)**** in-person based out of our Mountain View location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.**

**What You'll Do:**

- Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.

- Develop and implement training programs for new hires and ongoing training for existing drivers.

- Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.

- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise

- Go to the scene of accidents and incidents to manage processes and protocols

- Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

- Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities

- Learn the fundamentals of Via operations and related safety procedures

- Perform the routine operation of vehicles, including pre- and post-shift inspections

**Who You Are:**

- Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.

- High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.

- At least 25 years old

- Hold a valid California Class B Commercial Driver’s License (CDL) with Passenger Endorsement, current medical certification, and no restrictions preventing the operation of the company’s Grech, Freightliner, or Van Hool Motorcoaches, including air-brake equipped vehicles. Must maintain a driving record that meets company and insurance requirements..

- An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.

- Proficient in using a tablet and standard office software (e.g., Google Suite).

- Possess good knowledge of the city and community of Mountain View.

- Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety

- Able to deal effectively and courteously with all customers and the public

- Ability to work flexible hours, including evenings and weekends, as required.

- Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

**Compensation and Benefits:**

- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

- Salary range: $39-42 / hour

- Hours/Shifts:

Split shifts: 6:00am - 11:00am and 3:00pm - 6:00pm

- We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Ready to join the ride?

*Via is an equal opportunity employer.*

---

Source: Via's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/via-road-supervisor-5a13491c-fab8-4d53-97d8-977c9f388e03