---
title: "Quality & Safety Manager"
company: "Via"
company_url: "https://www.remjobs.works/companies/via"
url: "https://www.remjobs.works/job/via-quality-safety-manager-8340586f-e745-4eb0-a28b-c46c5675b58b"
apply_url: "https://job-boards.greenhouse.io/via/jobs/8739366002"
workplace: onsite
location: "Seattle"
employment_type: unspecified
seniority: mid
role: operations
region: united-states
date_posted: 2026-08-21T22:18:02.000Z
first_seen_by_remjobs: 2026-09-15T15:14:04.092Z
---

# Quality & Safety Manager

**Via** · Seattle

Apply: https://job-boards.greenhouse.io/via/jobs/8739366002

## About the role

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a **Quality & Safety Manager **you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.

****This is an in-person position with the expectation that you will be in the field 2-3 days per week****

**What You’ll Do:**

- Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.

- Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.

- Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.

- Deliver hands-on coaching on best practices, safety procedures, and service expectations.

- Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.

- Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.

- Review and assess complaint reports, driver feedback, and training session documentation.

- Conduct training needs assessments and implement necessary improvements.

- 85% on-the-road supervision, 15% training and administrative duties.

**Who You Are:**

- Experience in transit supervision, transportation management, or a similar field preferred.

- Strong leadership skills with the ability to mentor and guide drivers.

- Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.

- Strong communication skills for effective feedback delivery and conflict resolution.

- Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus. 

**Compensation and Benefits:**

- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

- Salary Range: $28-30/hr

- Expected hours: 20-30 hours per week, including on evening and/or weekend coverage

Ready to join the ride?

*Via is an equal opportunity employer.*

---

Source: Via's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/via-quality-safety-manager-8340586f-e745-4eb0-a28b-c46c5675b58b