---
title: "Director of Strategy & Operations"
company: "Via"
company_url: "https://www.remjobs.works/companies/via"
url: "https://www.remjobs.works/job/via-director-of-strategy-operations-41038251-2a8c-4ce2-8016-e0038d43e046"
apply_url: "https://job-boards.greenhouse.io/via/jobs/8761221002"
workplace: onsite
location: "Los Angeles, CA"
employment_type: unspecified
seniority: director
role: operations
region: united-states
date_posted: 2026-08-28T18:17:16.000Z
first_seen_by_remjobs: 2026-09-15T15:14:04.092Z
---

# Director of Strategy & Operations

**Via** · Los Angeles, CA

Apply: https://job-boards.greenhouse.io/via/jobs/8761221002

## About the role

Via is hiring a** Director of Strategy & Operations **to lead part of our West Coast portfolio. This is a significant regional P&L leadership role: you will start out by directly managing markets and a team of Field Operations Managers, then quickly grow to manage a team of General Managers and Operations Managers. You will be responsible for setting and executing regional operating strategy, and ensuring safe, reliable, high-quality service across a large, fast-growing, and increasingly complex book of business.

The West region is in high-growth mode—launching new markets, expanding existing contracts, and standing up new service types. We need a seasoned operator who can lead through scale and ambiguity, develop strong frontline leaders, and partner effectively with transit agency stakeholders, commercial teams, and Via central functions.

**What You’ll Do:**

**Regional leadership & people management**

- Lead, coach, and develop a team set clear expectations, cadence, and accountability

- Run a consistent regional operating rhythm

- Build leadership depth: hire, promote, and performance-manage regional talent;

- Foster a culture of safety, compliance, operational excellence, and partner trust across the region

**P&L and performance ownership**

- Own regional P&L outcomes in partnership with Finance and market GMs: revenue hours/rides, cost per ride, labor productivity, and margin improvement

- Set regional targets and be accountable to KPIs (service reliability, on-time performance, seat availability, safety, driver staffing, vehicle readiness, and customer experience)

- Drive root-cause problem solving on underperforming markets; escalate risks early with clear mitigation plans

- Partner on annual and quarterly operating plans, staffing models, and scenario planning for growth

**Regional strategy & growth**

- Translate regional priorities into actionable market strategies

- Lead the region through new service types and operating models

- Prioritize resources across markets during launch surges, staffing constraints, and partner-critical periods

- Represent Operations in regional strategy discussions with Commercial, Service Design, Product, and Partner Success

**Partner & stakeholder management**

- Serve as a senior operational counterpart to agency leadership on high-stakes markets

- Build trust through transparent performance reporting, proactive communication, and credible remediation when service misses occur

- Navigate complex regulatory and contractual environments 

**Cross-functional leadership**

- Partner with Commercial, Enablement, Service Design, Remix, Safety, Fleet, HR, and Finance to align ops capacity with growth and product roadmap

- Influence technology and process adoption to improve regional efficiency and visibility

- Contribute to company-wide ops priorities 

**Who You Are:**

- Proven experience in an operational leadership role, ideally with P&L responsibility.

- Demonstrated ability to develop and execute business strategies successfully.

- Track record leading high-growth or transformation environments—scaling teams, launching new lines of business, or integrating acquisitions/service expansions

- Excellent interpersonal and communication skills, capable of working with and influencing stakeholders at all levels.

- Analytical and problem-solving skills, you don’t accept the status quo and are always looking for creative solutions

- Strong comfort working in a fast paced environment, operating in ambiguity, managing multiple tasks simultaneously, and taking on responsibility

- Operational fluency across people-intensive, regulated, 24/7 businesses; comfort with labor planning, safety culture, and compliance

- 10+ years of experience, ideally with a combination of consulting and operating experience

- Hold a Bachelor’s Degree with a record of exceptional academic and professional achievement

- Willingness to travel extensively across the West Coast (~25%, higher during launch periods)

**Compensation and Benefits: **

- Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

- Salary Range: $180-$220k / year + attractive RSU package

- We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Ready to join the ride?

*Via is an equal opportunity employer.*

---

Source: Via's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/via-director-of-strategy-operations-41038251-2a8c-4ce2-8016-e0038d43e046