---
title: "Veterinary Receptionist"
company: "Veterinary Practice Partners"
company_url: "https://www.remjobs.works/companies/veterinary-practice-partners"
url: "https://www.remjobs.works/job/veterinary-practice-partners-veterinary-receptionist-7bc46a0e-5227-4d52-951a-ca9aea0cc20c"
apply_url: "https://boards.greenhouse.io/veterinarypracticepartners/jobs/8827982002?gh_jid=8827982002"
workplace: onsite
location: "Rockville, MD"
employment_type: unspecified
seniority: mid
role: other
region: united-states
date_posted: 2026-09-23T19:40:09.000Z
first_seen_by_remjobs: 2026-09-23T20:08:44.784Z
---

# Veterinary Receptionist

**Veterinary Practice Partners** · Rockville, MD

Apply: https://boards.greenhouse.io/veterinarypracticepartners/jobs/8827982002?gh_jid=8827982002

## About the role

**Caring Hands Animal Hospital Rockville is seeking a skilled and compassionate Veterinary Receptionist **to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

**What to Expect**

As you join our mission, expect to be supported in your work and home life with:

- 401(k) plan

- Professional development opportunities

**Salary**: $18.00-$20.00 per hour dependent on skills and experience

**Schedule: **This is a part-time position averaging 20–25 hours per week, with shifts typically from 1:00 PM–8:00 PM. Days will vary, with a 7:30 AM–4:00 PM shift every other Saturday.

**Responsibilities**

- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software

- Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information

- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments

- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions

- Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)

- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow

- Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience 

**Qualifications**

- Minimum 1 year of experience as a veterinary receptionist is required

- Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred

- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures

- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing

- Proven customer service skills; ability to manage high-volume client relations with composure and accuracy

- Strong verbal and written communication skills, including active listening and conflict resolution

- Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients 

**About Caring Hands Animal Hospital - Rockville**

At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust—attracting a team of passionate professionals who live out our core values every day.

We lead with integrity, act with reliability, and support each other—and you—with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for.

We’re dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we’re here to help you and your pet thrive—together

#CSR

---

Source: Veterinary Practice Partners's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/veterinary-practice-partners-veterinary-receptionist-7bc46a0e-5227-4d52-951a-ca9aea0cc20c