--- title: "Customer Success Manager - Spanish Speaking (Maternity Leave Cover - 7 months contract)" company: "Trengo" company_url: "https://www.remjobs.works/companies/trengo" url: "https://www.remjobs.works/job/trengo-customer-success-manager-spanish-speaking-maternity-leave-cover-a839a539-c224-49cc-9731-f3995168a02e" apply_url: "https://jobs.ashbyhq.com/careerstrengo/6e5d8842-919b-40e3-beb5-965c94b7897a" workplace: hybrid location: "Utrecht" employment_type: part-time seniority: mid role: customer-support region: europe date_posted: 2026-09-14T14:56:56.231Z first_seen_by_remjobs: 2026-09-15T18:12:55.298Z --- # Customer Success Manager - Spanish Speaking (Maternity Leave Cover - 7 months contract) **Trengo** · Utrecht Apply: https://jobs.ashbyhq.com/careerstrengo/6e5d8842-919b-40e3-beb5-965c94b7897a ## About Trengo Enhance customer interactions with Trengo’s AI-powered engagement platform. Automate workflows and manage omnichannel communication effortlessly from a single dashboard. ## About the role Our customers come to Trengo to replace repetitive, manual work with conversations that actually matter. As a Customer Success Manager, you make that real for your portfolio: you help customers get measurable value from our AI-powered platform and turn strong adoption into retention, growth, and genuine advocacy. It is a role where customer impact and commercial results meet. We are looking for an **Interim Customer Success Manager (Spanish-speaking)** to join our Customer Success team on a temporary basis. **This is a 7-month maternity leave cover, starting on December 1st 2026, for 24-32 hours per week.** #### About Trengo Welcome to the forefront of AI-driven communication. At Trengo, we’re redefining the industry by replacing repetitive work with meaningful conversations through our AI-powered customer engagement platform. We unify communication channels and leverage agentic AI to deliver proactive, human-like service, boosting efficiency for thousands of businesses worldwide. As a fast-moving Dutch scale-up, backed by a $36M Series A and an official WhatsApp Business Solutions Provider, we thrive on acceleration. Your expertise will drive growth: you’ll make a strategic impact, champion AI innovation, and help shape the product roadmap. You’ll do this alongside an international team guided by our Dynamic pace, Future-proof mindset, Ownership, and Open culture. #### What your role looks like You'll hit the ground running — getting up to speed on your accounts and establishing a clear health baseline within your first weeks. From there, you'll move quickly into owning your retention and expansion targets and becoming the product expert your customers turn to. - Own a portfolio of customers and deliver on clear targets for retention, adoption, and expansion. - Drive AI adoption at scale, helping customers activate AI Agent, AI Journeys, and automation for measurable impact. - Spot and close expansion opportunities independently, from extra seats and conversations to implementing new use-cases, channels and plan upgrades. - Turn usage data and health signals into sharp business reviews and next steps that keep customers growing. - Partner with Onboarding, Solution Consultancy, and Product to set customers up for success and help shape the roadmap. #### What you’ll bring We’d love to meet you if you: - have at least 2 years of experience in customer success, account management, or a customer-facing SaaS role; - are results-driven and comfortable owning targets: you track your numbers, know what moves them, and take ownership of hitting them; - have a genuine curiosity for AI and can hold a confident, practical conversation with customers about how AI tools work; - use data to prioritise, reading health scores, usage, and engagement signals and acting on them; - are fluent in Spanish and English, both written and spoken (required for our core market). #### ⚙️ Our tech & AI mindset AI is not a buzzword at Trengo. It is part of how we build and operate. You’ll work with AI-driven features, automation, data, or tools that help us move faster and smarter. We value thoughtful use of AI that creates real value for customers and teams. #### What’s in it for you? This is what we carefully prepared for you: - 🚀 A key role where you’ll make a visible impact in a vibrant scale-up environment. - 🌍 Hybrid working + 60 days per year to work abroad. (pro-rato) - 🏗️ A strong onboarding program with hands-on training and a dedicated buddy to set you up for success. - 🧘 Mental health support with free sessions from on-demand psychologists (OpenUp). - 📚 Learning budget + 2 extra days off to attend courses or conferences. - 🌴 28 vacation days to rest, recharge, and travel (pro-rato) - 🚆 Travel reimbursement to our Utrecht HQ. - 📶 Monthly internet & phone allowance to stay connected. - 🍴 Daily warm lunches prepared by our workplace experience team when you’re at our beautiful Utrecht office. - 💼 Pension contribution to help you plan for the future. - 🛫 Sabbatical: after two years, enjoy up to three months away (unpaid) to rest, recharge, or see the world. #### 🔍 Our hiring process **1. Introductory call** – First conversation with our Talent team. **2. Manager interview** – Deep dive into experience and expectations. **3. Practical assignment** – Role-related, real-world challenge. **4. Team connection** – Meet future colleagues and confirm mutual fit. We aim to keep the process clear, fair, and timely, and we’ll keep you informed at every step. #### Your next challenge starts here! Join us in building the future of customer engagement, we’d love to have you on the team. **👉 Apply today and let’s grow together!** *We believe great ideas come from diverse perspectives. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.* #LI-Hybrid #LI-MT1 --- Source: Trengo's own career page, read by RemJobs. Canonical HTML version: https://www.remjobs.works/job/trengo-customer-success-manager-spanish-speaking-maternity-leave-cover-a839a539-c224-49cc-9731-f3995168a02e